Contract Director - Nottingham

Chartwells; Nottingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading catering service provider in Nottingham is seeking a Contract Director to oversee contract management, team leadership, and customer relations. The role requires proven experience in contract catering and hospitality, with strong communication and analytical skills. You will drive a culture of excellence while ensuring compliance with company standards. Join a dynamic team committed to delivering exceptional service and innovative solutions in a thriving environment.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards

Wellness and exercise classes

Qualifications

• Proven experience in leading and managing a high performing team.
• Extensive operational experience in a similar sized role.
• Exceptional stakeholder management skills.

Responsibilities

• Lead and inspire a high performing management team.
• Drive a culture of training and development.
• Ensure efficient management of the contract.

Skills

Leadership

Communication

Analytical Skills

Financial Management

Stakeholder Management

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes, but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness, and exercise classes
• You can share all discounts and offers with your friends and families

We believe in the power of food and drink to bring people together, whether in a restaurant or specialty café, to inspire them to do great things at work.

Our food is crafted onsite by passionate people using the best ingredients, and we know that a balanced, plant-focused, natural, fresh, and sustainable menu will increase the productivity of our customers and keep them motivated and happy whilst at work.

We provide amazing food, create inviting spaces, and develop engaging environments that inspire, motivate, and unite our customers.

More about the role:

Responsibilities Include:

• Lead and inspire a high performing management team and champion our approach to being an outstanding place to work
• Drive a culture of training and development within all outlets and a focus on outstanding service from all colleagues
• Work closely with the events teams to support growth in our hospitality and events business and a first-class catering offer
• Be responsible for the overall efficient and effective management of the contract
• Build and maintain a positive and effective client relationship ensuring we are true partners in their business
• Ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
• Work with the marketing team to implement creative and impactful marketing and event campaigns to deliver a first-class experience
• Complete action plans following consumer satisfaction surveys
• Ensure the contract is fully compliant with company policies and procedures
• Deliver on the agreed financial budget and run commercially in line with net income and cost targets
• Be innovative and proactive, bringing new ideas forward to the client
• Champion and monitor all Health and Safety, Food Hygiene, Environmental, and HR procedures

Who you are:

As the Contract Director, you will ideally have a successful background in Contract Catering/Hospitality/Retail, using your entrepreneurial skills to create a thriving and successful working environment. You possess excellent management and communication skills, have a good understanding of report writing and financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.

• Proven experience in leading and managing a high performing team.
• Extensive operational experience in a similar sized role
• Exceptional stakeholder management skills. This contract is complex, devolved, and requires exceptional client and customer relationship management skills.
• Track record of growing sales in both a competitive retail environment and through hospitality and events business
• Foodservice Contract Catering background
• Excellent commercial acumen
• Ability to communicate effectively at all levels.
• Knowledge of how to use customer insight to build a compelling proposition and utilization of digital and technology to maximize footfall and revenue