Contract Director

Medirest; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Medirest is looking for an experienced Contract Director to manage Soft Facilities Management services within NHS teams in Greater London. This pivotal role encompasses contract management, financial oversight, and team leadership to ensure high standards in service delivery while fostering an inclusive culture.

Benefits

Contributory pension scheme

Career development through Career Pathways and MyLearning programmes

Access to Digital GP and wider healthcare benefits

Travel discounts with TUI, Expedia, and Booking.com

Shopping discounts at Tesco and Sainsbury's

Up to 44% off cinema tickets

Cash rewards on spending across various brands

Free wellness, mindfulness, and exercise classes

Share discounts and offers with friends and family

Qualifications

• Significant experience in senior management within Soft FM, ideally in healthcare.
• Strong financial management skills with a track record of driving revenue growth.
• Demonstrated ability to lead and inspire teams.

Responsibilities

• Oversee financial performance of soft FM and retail operations.
• Manage and monitor all soft FM and retail contracts.
• Lead daily operations ensuring high service delivery and customer satisfaction.

Skills

Financial Management

Leadership

Negotiation

Problem-Solving

Stakeholder Engagement

Job description

We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service.

This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership to foster a high-performance culture, ensuring our contracts are managed efficiently and effectively. The ideal candidate will have a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:

• Commercial Management: Oversee the financial performance of soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
• Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
• Operational Excellence: Lead daily operations of soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
• Stakeholder Engagement: Build and maintain strong relationships with hospital management, service providers, and suppliers, ensuring alignment and collaboration.
• Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe environment for patients, staff, and visitors.

Qualifications and Experience:

• Proven Experience: Significant experience in senior management within Soft FM, ideally in healthcare.
• Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets.
• Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
• Contract Management: Experience managing large-scale contracts with a focus on quality, compliance, and cost-effectiveness.
• Customer Focus: Commitment to delivering exceptional customer service, understanding healthcare environment challenges.
• Problem-Solving: Strong analytical and decision-making skills, with strategic thinking and complex issue resolution abilities.

What We Offer:

We offer a comprehensive benefits package, including but not limited to:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Access to Digital GP and wider healthcare benefits
• Travel discounts with TUI, Expedia, Booking.com, and others
• Shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards on spending across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

About Us:

Compass Group UK&I promotes an inclusive culture where everyone can be themselves and have equal career opportunities. We value diversity and believe it is our strength, fostering a respectful environment where colleagues can thrive and reach their full potential.