Contract Director

Compass Group UK & Ireland; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in facilities management is seeking an experienced Contract Director to oversee soft service operations and improve customer satisfaction. This role involves strategic planning, contract negotiation, and team management to deliver exceptional service to the NHS. Ideal candidates will have a solid background in Soft Facilities Management, excellent negotiation abilities, and leadership skills to drive financial performance.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards program

Wellness classes

Qualifications

• Significant experience in senior management within Soft FM, ideally in healthcare.
• Demonstrated ability to lead and inspire teams.
• Strong analytical and decision-making skills.

Responsibilities

• Oversee financial performance of soft FM and retail operations.
• Manage and monitor all soft FM and retail contracts.
• Lead day-to-day operations ensuring high standards.
• Build and maintain relationships with stakeholders.
• Manage and develop a high-performing team.
• Identify and mitigate risks related to service delivery.

Skills

Negotiation skills

Financial management

Analytical skills

Interpersonal skills

Job description

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Job Introduction

We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, We are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service.

This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:

• Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
• Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
• Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.

Qualifications and Experience:

• Proven Experience: Significant experience in a senior management role within Soft FM, ideally within a healthcare setting.
• Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
• Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
• Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
• Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
• Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.

What We Offer:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!