Contract Delivery Manager

JR United Kingdom; Northern Ireland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in facilities management is looking for a Facilities Manager to ensure contract compliance and optimal service delivery. Candidates should have relevant industry qualifications and experience, particularly in the PFI/PPP sector, and must excel in human resource management and client relations. This role involves responsibility for health and safety, financial oversight, and operational planning, making it critical for successful contract execution and client satisfaction.

Qualifications

• Prior experience within the PFI/PPP sector.
• Experience working within an NHS/Education environment.
• Experience developing operational plans for PFI/PPP contracts.

Responsibilities

• Manage the delivery of FM services to contracts, ensuring performance and compliance.
• Develop operational plans and site-specific policies.
• Monitor performance and provide reports to clients.

Skills

Human Resource Management

Health and Safety

Quality Management

Risk Management

Client Relations

Financial Management

Organizational Skills

Education

Industry-relevant qualifications

Tools

Word

Excel

Outlook

Concept/Vixen

Job description

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Job Title: Facilities Manager

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure that PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains, and the development of an appropriate lifecycle strategy.

Duties & Responsibilities

1. Manage the delivery of FM services to the contract(s), taking responsibility for performance, Human Resource Management, health and safety, quality, and profitability.
2. Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the ARs and CMPs.
3. Develop site-specific policies and operational procedures that align with the company's value framework and meet client requirements.
4. Ensure contract compliance with relevant client standards, including Building Bulletins and the Services Output Specification.
5. Liaise with Client Representatives (End User & SPV) to maintain positive, constructive relationships based on long-term partnership.
6. Manage and develop staff, ensuring a positive employment culture, effective training strategies, and high retention levels.
7. Monitor performance and provide formal monthly reports to the client and the Account Director, confirming compliance, identifying issues, workload, risks, and opportunities.
8. Practice effective risk management by establishing controls, procedures, health and safety systems, and audits to ensure legislative compliance and contingency planning.
9. Manage contract budgets cost-effectively, ensuring value for money and financial targets are met.
10. Report on P&L performance monthly and YTD, ensuring budget delivery, minimizing aged debt, and actively recovering WIP within agreed timescales.
11. Ensure legislative compliance across all facilities.
12. Act as Responsible Person for Legionella, HTM AP LV, HTM AP CP, HTM AP Ventilation, and other HTM duties for the contract.
13. Work flexibly within the wider IFM team, undertaking any additional duties that contribute to growth and profitability.
14. Support the on-call engineers in the call-out rota as part of the CDM responsibilities.

Qualifications & Experience

• Industry-relevant qualifications
• Prior experience within the PFI/PPP sector
• Experience working within an NHS/Education environment
• Experience developing operational plans for PFI/PPP contracts
• High-level of administration and organizational skills
• Proficiency in Word, Excel, Outlook, Concept/Vixen