Contract Delivery Manager

Integral UK LTD; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in facilities management is seeking an Account Manager specializing in PFI/PPP contracts. The role involves overseeing contract compliance, enhancing relationships with clients, and managing operational procedures in NHS and educational settings. Ideal candidates will possess industry qualifications, strong organizational and administrative skills, and prior experience within the PFI sector. Responsibilities include ensuring high-quality FM service delivery, training staff, and managing budgets effectively.

Qualifications

• Prior experience within the PFI/PPP sector.
• Experience in NHS/Education environment.
• High level of admin and organisational skills required.

Responsibilities

• Manage delivery of FM services to contracts.
• Ensure compliance with Project Agreement and FM Agreement.
• Report on P&L performance monthly.

Skills

Organisational skills

Administrative skills

Client relationship management

Risk management

Education

Industry relevant qualifications

Tools

Word

Excel

Outlook

Concept/Vixen

Job description

Role Summary

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy

Duties & Responsibilities

Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability

Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.

Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.

Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.

Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership

Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.

Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.

Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.

Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.

Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.

Ensure that all legislative requirements are met across all facilities.

Act as Responsible Person Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas well as other HTM duties for the contract.

Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.

The CDM will required to support the on-call engineers in the call out rota

Qualifications & Experience

• Industry relevant qualifications
• Prior experience within the PFI/PPP sector
• Experience of working within an NHS/Education environment.
• Previous experience of developing operational plans for PFI/PPP contracts.
• High level of administration and organisational skills
• Computer literate Word, Excel, Outlook, Concept/Vixen