Contract Delivery Manager

JLL; Manchester; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking a qualified professional to manage FM services and PFI/PPP contracts in Greater Manchester. You will ensure compliance with statutory regulations, build strong client relationships, and oversee budgeting for contracts. The ideal candidate has relevant experience in the sector, especially within NHS/Education environments, and strong administrative skills. This role offers a flexible working environment.

Qualifications

• Prior experience within the PFI/PPP sector.
• Experience of working within an NHS/Education environment.
• Previous experience of developing operational plans for PFI/PPP contracts.

Responsibilities

• Manage delivery of FM services to ensure compliance and performance.
• Liaise with client representatives to maintain relationships.
• Monitor performance and report on compliance and issues.

Skills

Administration skills

Organisational skills

Risk management

Client relationship management

Education

Industry relevant qualifications

Tools

Word

Excel

Outlook

Concept/Vixen

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives.

Role Summary

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy.

Duties & Responsibilities

• Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability.
• Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.
• Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
• Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
• Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership.
• Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
• Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
• Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
• Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.
• Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
• Ensure that all legislative requirements are met across all facilities.
• Act as Responsible Person Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas well as other HTM duties for the contract.
• Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.
• The CDM will required to support the on-call engineers in the call out rota.

Qualifications & Experience

• Industry relevant qualifications.
• Prior experience within the PFI/PPP sector.
• Experience of working within an NHS/Education environment.
• Previous experience of developing operational plans for PFI/PPP contracts.
• High level of administration and organisational skills.
• Computer literate Word, Excel, Outlook, Concept/Vixen.

Location: Remote – Cheshire, GBR, Greater Manchester, GBR.

JLL is an equal opportunities employer and welcomes applications from all qualified candidates. If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process.

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