Contract Coordinator, Tamworth

TN United Kingdom; Tamworth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Coordinator in Tamworth. This role involves managing customer interactions, resolving queries, and ensuring client satisfaction. The ideal candidate will have a strong background in customer service, particularly within the transport sector, and possess excellent communication and problem-solving skills. With a focus on client retention and KPI production, this position offers a dynamic work environment with opportunities for permanent placement after a successful trial. Join a team that values reliability and dedication, and contribute to enhancing customer experiences.

Benefits

Weekly Pay

Online Payslips

Pension Contribution

28 Days Paid Annual Leave

Onsite Car Park

Qualifications

• Previous customer service experience is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Input bookings and liaise with customers and partners.
• Manage key accounts and resolve customer issues effectively.

Skills

Customer Service Experience

Transport Industry Knowledge

Problem-Solving Skills

Attention to Detail

IT Skills (Microsoft Word/Excel/Outlook)

Communication Skills

Driving Licence

Job description

Client:

The Best Connection

Location:

Tamworth, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

809bed032f49

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Our Tamworth based client, immediately requires an Contract / Customer Support Coordinator. Possible permanent positions following a successful trial period. Duties include inputting of bookings from customers. Customer liaison. Partner liaison. Key account management. Dealing with queries and complaints. Dealing with internal departments to resolve customer issues. Ensuring customers’ needs are met. Client retention. KPI production. Customer Service facilitation tasks

Our client offers:

• Monday to Friday

08:00 – 17:00 (42.5 hours per week) – flexibility is needed

• Onsite car park

Skills and qualifications:

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Have strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.
• Driving licence

Other benefits of working for The Best Connection Group Ltd include:

• Weekly pay
• Online payslips
• Pension contribution
• Ongoing temporary assignment
• 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

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Created on 26/04/2025 by TN United Kingdom