Contract Coordinator (9 Months FTC)

TN United Kingdom; Cirencester; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Contract Coordinator to enhance customer satisfaction at their Cirencester location. In this pivotal role, you will be the first point of contact for clients, ensuring their needs are met with exceptional service. You will collaborate with various departments to manage client contracts effectively and monitor performance metrics. This position offers a supportive environment where your organizational and communication skills will shine. Join a team that values flexibility and a can-do attitude, and take the next step in your career with this exciting opportunity.

Benefits

Discretionary Bonus Scheme

25 Days Annual Leave

Group Personal Pension Scheme

Life Assurance

Funded Training Sponsorship

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

Discounts at Nuffield Fitness Centres

Qualifications

• Experience in customer service and excellent communication skills are essential.
• Proficiency in Microsoft Office and IT systems is required.

Responsibilities

• Provide exceptional customer service and handle maintenance queries.
• Liaise with internal departments and external contractors for job updates.
• Monitor KPI performance and assist in achieving client objectives.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Tools

Microsoft Office

In-House Software

Job description

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Client:

Arcus FM

Location:

Cirencester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5d184285c393

Job Views:

5

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require a Contract Coordinator to join us on a permanent basis at our Cirencester site. You will be consistently delivering the companies “service expectations” successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so. You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the client contract. Ensuring client satisfaction and to abide by the following list of responsibilities and duties.

Responsibilities:

1. Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
2. Receiving & responding to enquiries & new job e-mails from existing customers.
3. Accurate & full recording of job requirements and priority on in-house software and client portals.
4. Taking ownership of customer queries to offer first contact resolution where possible.
5. Handle Customer Support Centre administrative duties, including monitoring team inboxes etc.
6. Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s.
7. Working to pre-determined daily / weekly / monthly team jobs.
8. Communicate with contractors for outstanding job updates.
9. Work closely with Management to achieve both client and business objectives.
10. Monitor KPI performance and follow up as required.

Qualifications:

To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service. In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members. If you have a ‘can-do’ attitude, are flexible, and have great listening and problem-solving skills, and have experience within either a call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

• Salary: £23,796 pro rata
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.