Contract Contact Centre Executive

TN United Kingdom; Manchester; On-site; GBP 24,000; Full time

Job summary

Eine innovative Firma sucht einen Contract Contact Centre Executive, um eine außergewöhnliche Kundenerfahrung zu bieten. In dieser spannenden Rolle sind Sie für die Bearbeitung eingehender Anrufe zuständig und helfen Kunden, ihre Bedürfnisse zu verstehen. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen, einschließlich Rabatten auf Kinderbetreuung und Einzelhandelsangeboten, ist dies eine großartige Gelegenheit für jemanden, der eine Karriere im Kundenservice anstrebt. Wenn Sie leidenschaftlich daran interessiert sind, Familien zu unterstützen und eine positive Wirkung zu erzielen, freuen wir uns auf Ihre Bewerbung.

Benefits

Flexible Arbeitszeiten

Rabatt auf Kinderbetreuung

Mitarbeiteranerkennung

Rabatte bei Einzelhändlern

Wellbeing-Ressourcen

Qualifications

• Erfahrung im Kundenservice, insbesondere im Kontaktzentrum.
• Fähigkeit, in einem hybriden Arbeitsumfeld zu arbeiten.

Responsibilities

• Bearbeitung eingehender Anrufe und Bereitstellung von Informationen.
• Buchung persönlicher Touren und Reservierungen für Back-Up Care.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Job description

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Client:

Bright Horizons

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f7401383b0d

Job Views:

21

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Location : Hybrid - 1 day a week in our central Manchester office

Full Time : After Training: Shift Pattern is 8 hours between 7am-7pm

Type / Days :Fixed Term Contract until September 2025 / Monday to Friday / Permanent Opportunity for the right candidates

Salary : £24k per annum (pro rata for contract period)

Training Course due to start: 27/5/25 (Full Time/Paid Training for 3 weeks)

The Role

The primary purpose of the Contract Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls. You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.

What We Can Offer You:

Our benefits include, but are not limited to;

Flexible working and holiday entitlements

Discounted childcare

Quarterly Employee Appreciation Weeks

Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What you will be doing

90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back –Up Care business.

Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry.

Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.

Maintain a high-level of customer satisfaction.

What We Are Looking For:

Previous experience within customer services, inbound contact centre

Ability and available to work the shift pattern between 7am-7pm / Monday to Friday

Attend meetings and training in the office 1-2 per week

Quiet and distraction-free working space.

Good internet connection.

We look forward to receiving your application!