Contract Contact Centre Executive

MP Training and Recruitment; Manchester; Hybrid; GBP 23,000; Full time

Job summary

An established industry player is seeking a dedicated Contact Centre Executive to join their dynamic team. This role involves delivering exceptional customer service through handling inbound calls and providing information about Back-Up Care services. With a focus on customer satisfaction, you'll be responsible for booking personal tours and taking reservations. The company values flexibility and wellbeing, offering a supportive work environment and opportunities for personal growth. If you're passionate about helping others and thrive in a customer-focused role, this is a fantastic opportunity to make a real impact.

Benefits

Flexible working and holiday entitlements

Discounted childcare

Quarterly Employee Appreciation Weeks

Annual gala award evening

Discounts on high street retailers

Wellbeing resources

Qualifications

• Experience in customer service and inbound contact centres is essential.
• Ability to work flexible hours and attend training sessions.

Responsibilities

• Handle inbound calls, providing information and booking services.
• Educate customers on policies and maintain high satisfaction levels.

Skills

Customer Service Experience

Inbound Contact Centre Experience

Communication Skills

Job description

Contract Contact Centre Executive page is loaded

Contract Contact Centre Executive

Location: Remote with weekly travel to our Manchester office

Full Time: After Training: Shift Pattern is 8 hours between 7am-7pm

Type / Days: Fixed Term Contract until September 2025 / Monday to Friday / Permanent Opportunity for the right candidates

Salary: £22,432k per annum (pro rata for contract period)

Training Course due to start: 14/4/25 (Paid Training for 3 weeks) * 2 places left

Training Course due to start: 6/5/25 (Paid Training for 3 weeks)

The Role:

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls. You will be accountable for following up on all enquiries, ultimately growing revenue and securing Back up Care.

What We Can Offer You:

• Flexible working and holiday entitlements
• Discounted childcare
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What you will be doing:

• 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back-Up Care business.
• Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry.
• Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.
• Maintain a high-level of customer satisfaction.

What We Are Looking For:

• Previous experience within customer services, inbound contact centre
• Ability and availability to work the shift pattern between 7am-7pm / Monday to Friday
• Attend meetings and training in the office 1-2 per week
• Quiet and distraction-free working space.
• Good internet connection.

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

We look forward to receiving your application!

If you experience any problems, please email [e-mail] and we will be happy to help.