Contract & Compliance Officer

Clarion Housing Association; Greater London; Hybride; GBP 46 000 - 54 000; Plein temps

Résumé du poste

Clarion Housing Group is seeking a Contract & Compliance Officer to manage a portfolio of properties via external agents. You will ensure services are delivered efficiently and properties remain compliant with legal, contractual, and health & safety standards.

You will engage with managing agents and drive risk mitigation and reporting across your patch. The role requires experience in contract management, site inspections and audits, with strong data reporting and communication skills.

Qualifications

• Proven experience in contract management, site inspections and audits.
• Strong knowledge of health and safety compliance and reporting.
• Capability to produce statistical data and clear reports.

Responsabilités

• Oversee a portfolio of properties managed by external agents.
• Lead contract management matters and ensure compliance with legal and health & safety requirements.
• Collaborate with managing agents to identify and address risks and ensure timely reporting.

Connaissances

Contract management

Health & safety compliance

Customer service

Formation

Business/Management qualification

Outils

CRM

HPM applications

Description du poste

Location: London - Greater London House / National

Salary: £45,656.00 - £53,520.00 (London / £39,083.00 - £50,848.00 (National, dependant on location) per annum

Hours: 36 hours per week

Contract Type: Permanent

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland

We're currently recruiting a Contract & Compliance Officer to join us on a permanent basis. In this role, you will oversee a portfolio of properties managed by external agents, ensuring communal services are delivered efficiently, and sites are maintained in line with legal, contractual, and health and safety requirements. You will liaise closely with managing agents, proactively identifying and addressing risks to keep our communities safe and compliant.

As the first point of contact for your patch, you will lead all contract management matters and take responsibility for specialist projects as required. Working with the management team, you will help deliver team priorities, meeting deadlines in line with departmental and organisational goals. You will also ensure compliance functions are completed, with managing agents providing the necessary certification, servicing data, and reporting in line with our monitoring framework.

The ideal candidate will have proven experience in contract management, site inspections, and audits, with a strong knowledge of health and safety compliance. You should be confident in producing statistical data and writing clear, accurate reports. You will be an effective communicator with good customer service skills and the ability to quickly and efficiently resolve queries and complaints.

Desirable experience includes project management, familiarity with CRM and HPM applications, and a qualification in business or management.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: 23rd November 2026 at midnight.

Interview dates: 7th & 8th December

With hybrid working, flexible arrangements, and base locations across England, this could be the opportunity you've been looking for.

This role is offered on a hybrid basis and can be based at one of our offices. The successful candidate will be expected to attend their designated office base, with occasional travel to other Clarion offices and sites as required. Applicants must also be able to travel across the region when necessary.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.