Contract & Compliance Officer

Clarion Housing Group; City Of London; Hybrid; GBP 46,000 - 54,000; Full time

Job summary

Clarion Housing Group is recruiting a Contract & Compliance Officer for a permanent, hybrid role. You will oversee property portfolios managed by external agents, ensuring services meet legal, contractual and safety standards.

You will lead contract management and specialist projects, working with management and agents to meet deadlines and monitor compliance. You should have proven experience in contract management, site inspections and audits, with strong health and safety knowledge.

Qualifications

• Proven experience in contract management, site inspections, and audits.
• Strong knowledge of health and safety compliance.
• Ability to produce statistical data and write clear reports.
• Effective communicator with good customer service skills.
• Desirable: project management experience; familiarity with CRM and HPM applications; qualification in business or management.

Responsibilities

• Oversee a portfolio of properties managed by external agents to ensure compliance and quality of communal services.
• Lead all contract management matters and manage specialist projects as required.
• Coordinate with management teams and managing agents to meet deadlines and organisational goals.
• Ensure compliance functions are completed with proper certification, servicing data and reporting.
• Travel across the region as required to site bases and offices.

Skills

Contract management

Site inspections

Audits

Health and safety compliance

Communication

Customer service

Education

Business/Management qualification

Tools

CRM

HPM applications

Job description

Location: London - Greater London House / National

Salary: £45,656.00 - £53,520.00 (London / £39,083.00 - £50,848.00 (National, dependant on location) per annum

Hours: 36 hours per week

Contract Type: Permanent

We're currently recruiting a Contract & Compliance Officer to join us on a permanent basis. In this role, you will oversee a portfolio of properties managed by external agents, ensuring communal services are delivered efficiently, and sites are maintained in line with legal, contractual, and health and safety requirements. You will liaise closely with managing agents, proactively identifying and addressing risks to keep our communities safe and compliant.

As the first point of contact for your patch, you will lead all contract management matters and take responsibility for specialist projects as required. Working with the management team, you will help deliver team priorities, meeting deadlines in line with departmental and organisational goals. You will also ensure compliance functions are completed, with managing agents providing the necessary certification, servicing data, and reporting in line with our monitoring framework.

The ideal candidate will have proven experience in contract management, site inspections, and audits, with a strong knowledge of health and safety compliance. You should be confident in producing statistical data and writing clear, accurate reports. You will be an effective communicator with good customer service skills and the ability to quickly and efficiently resolve queries and complaints.

Desirable experience includes project management, familiarity with CRM and HPM applications, and a qualification in business or management.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: 23rd November 2026 at midnight.

Interview dates: 7th & 8th December

With hybrid working, flexible arrangements, and base locations across England, this could be the opportunity you've been looking for.

This role is offered on a hybrid basis and can be based at one of our offices. The successful candidate will be expected to attend their designated office base, with occasional travel to other Clarion offices and sites as required. Applicants must also be able to travel across the region when necessary.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.