Contract Compliance Manager (PFI)

ISS FACILITY SERVICES LIMITED; Orpington; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facility management company in Orpington is seeking a Contract Compliance Manager to oversee contractual compliance and performance management. This high-impact role requires strong PFI knowledge and commercial insights, aiming to exceed client expectations in a dynamic healthcare environment. The successful candidate will manage reporting, relationships, and compliance processes while embedding a culture of excellence and continuous improvement.

Qualifications

• Deep understanding of contract mechanics.
• Ability to engage and influence at senior levels.
• Mature and able to challenge constructively.

Responsibilities

• Lead all contractual reporting with accurate submissions.
• Manage Unitary Charge Pack process for payment validation.
• Use CAFM systems to audit compliance and recommend improvements.

Skills

Strong PFI knowledge

Contractual disputes experience

Commercial awareness

Excellent communication skills

Analytical skills

Job description

Contract Compliance Manager (PMI)

Location: Orpington, BR6 8ND

Hours of work: 40

Contract Type: Permanent

The Contract Compliance Manager is a key role within ISS Healthcare, responsible for ensuring contractual compliance, performance management, and commercial oversight of Soft FM services under a long-term PFI agreement with the NHS Trust.

As part of a global organisation offering excellent career opportunities, you'll work on a strong contract with three years until market testing and the potential for a further 10-year extension, providing consistency and scope to drive the contract forward.

Job Description

The Contract Compliance Manager is a senior position responsible for driving strategic contract governance, commercial compliance, and service performance across a complex operational environment.

Acting as the key internal expert, this role plays a critical part in ensuring that all service delivery aligns with contractual, financial, and regulatory obligations.

The successful candidate will lead on embedding best-in-class compliance frameworks, implement robust governance processes, and champion a culture of service excellence and continuous improvement.

This role goes beyond traditional contract management-requiring a proactive leader with deep contractual expertise, commercial insight, and a forward-looking approach to risk and performance.

This is a high-impact role suited to someone passionate about exceeding client expectations through innovation, collaboration, and industry-leading standards of compliance and reporting.

Key Responsibilities

• Lead all contractual reporting, ensuring accurate weekly and monthly submissions in line with PFI schedules.
• Manage the Unitary Charge Pack process, validating payments, performance deductions, and KPIs.
• Use CAFM systems to track contractual deliverables and audit compliance, recommending improvements as needed.
• Resolve commercial issues including service variations, SPV engagement, deductions, and dispute avoidance.
• Drive accuracy and timeliness of monthly invoicing while ensuring data is audit-ready and compliant with NHS standards.
• Lead performance reviews, conduct root cause analysis on underperformance, and oversee corrective actions.
• Build strong relationships with Trust and SPV stakeholders, acting as the main contact for performance and compliance queries.

Professional and Personal Competencies/Qualifications

• Must have strong PFI knowledge, healthcare experience preferred but PFI expertise is essential
• Commercially savvy with experience in contractual disputes and financial impacts
• Deep understanding of contract mechanics and sharp commercial awareness
• Excellent communication skills, able to engage and influence at senior levels
• Demonstrates maturity with strong analytical skills and insight generation
• Confident in challenging both internal teams and the customer constructively
• Credible, professional, and able to build trust quickly across stakeholders

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do click here - https://www.uk.issworld.com/