Contract Co-ordinator

P&O Ferrymasters Ltd; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading logistics company as a full-time Contract Co-ordinator, ensuring smooth operations for client contracts. You will leverage your customer service experience and organizational skills to manage bookings, liaise with teams, and uphold service standards, while benefiting from numerous employee perks.

Benefits

Company pension

P&O Ferries travel concessions

Employee Assistance Scheme

Wellbeing programmes

Personal development opportunities

Voluntary health insurances

Cycle-to-work schemes

Retail discounts

Qualifications

• Experienced in customer-focused operational roles.
• Ability to maintain good working relationships.
• H&S knowledge and logistics experience preferred.

Responsibilities

• Manage bookings and keep personnel informed.
• Liaise with contacts for optimal service.
• Support customs clearance and report on KPIs.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Job description

Contract Co-ordinator

Join P&O Ferrymasters and work as part of a highly dedicated and professional team of experienced Customer Service Representatives and transport experts to provide a high level of service for our customers. This is a full-time permanent position based in Scunthorpe/Norwich.

Your role:

As the successful Contract Co-ordinator, you will report to the Operations Supervisor to ensure the smooth running of our customers' contracts, meeting collection and delivery expectations effectively and efficiently.

Key responsibilities:

• Raise and manage bookings, keeping key personnel informed of all necessary changes.
• Liaise with Asset and Charter contacts to achieve optimal service.
• Support activities such as customs clearance and standkit changeovers.
• Collect information relevant for KPIs on a weekly and monthly basis and report to the line manager.
• Liaise with P&OFM employees at other sites to maximize efficiencies for the customer.
• Maintain daily professional communication with Customer personnel.

About you:

We seek an experienced Contract Co-ordinator with a background in customer-focused operational roles. Excellent communication and customer service skills are essential, along with the ability to develop and maintain good working relationships at all levels. You should possess excellent organizational skills, manage your workload efficiently, and have a keen eye for detail to ensure accuracy. Ideally, you will have H&S knowledge and logistics experience.

Who are we?

P&O Ferrymasters works with some of the world's largest companies to ensure their goods are delivered on time and efficiently. With locations across Europe and the Northern Mediterranean, our routes include road, rail, and sea.

Operating from over 20 locations in 13 countries, we collaborate with well-known global brands.

We are part of DP World, one of the largest global logistics companies, responsible for around 10% of the world's shipping containers at any time. We are committed to leading the future of logistics and enabling global trade in the 21st century and beyond.

We offer:

A salary of GBP26,000 - GBP30,000 per annum (dependent on experience), working full-time, 40 hours per week, Monday to Friday. Benefits include a company pension, P&O Ferries travel concessions, an Employee Assistance Scheme, wellbeing programmes, and opportunities for personal and professional development. Additional benefits include voluntary health insurances, cycle-to-work schemes, and retail discounts.

If you believe you are suitable for this Contract Co-ordinator role, we encourage you to apply with your CV and cover letter. We look forward to hearing from you!

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