Contract Co-ordinator

P&O Ferrymasters; Newport; On-site; GBP 26,000 - 30,000; Full time

Job summary

P&O Ferrymasters is seeking a dedicated Contract Co-ordinator to join their team. This full-time role involves managing customer contracts, ensuring seamless delivery operations, and maintaining high service standards. Ideal candidates will have strong communication and organizational skills, along with experience in logistics and customer service.

Benefits

Company Pension

Employee Assistance Scheme

Wellbeing Programs

Personal and Professional Development Opportunities

Voluntary Health Insurances

Cycle-to-Work Scheme

Retail Discounts

Qualifications

• Experienced in a customer-focused operational role.
• Strong organizational skills and attention to detail.
• Ideally possesses H&S knowledge and logistics experience.

Responsibilities

• Manage bookings and keep key personnel informed of changes.
• Liaise with Asset and Charter contacts for service optimization.
• Support customs clearance and other logistical activities.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Job description

Contract Co-ordinator

Join P&O Ferrymasters and work as part of a dedicated and professional team consisting of experienced Customer Service Representatives and transport experts to provide a high service level for our customers. This position is based in our offices in Scunthorpe/ Newport on a full-time permanent basis.

Your Role

As the successful Contract Co-ordinator, you will report to the Operations Supervisor to ensure the smooth day-to-day running of our customer contracts, ensuring collection and delivery expectations are met effectively and efficiently.

Key Responsibilities

• Raise and manage bookings, keeping key personnel informed of all necessary changes.
• Liaise with Asset and Charter contacts to achieve optimum service.
• Support activities such as customs clearance and standkit changeovers.
• Collate information relevant for various KPIs weekly and monthly, and report to line management.
• Liaise with P&O Ferrymasters employees at other sites to maximize efficiencies for the customer.
• Maintain daily communication with Customer personnel in a professional manner.

About You

We are looking for an experienced Contract Co-ordinator with a background in a customer-focused operational role. You should have excellent communication and customer service skills, with the ability to develop and maintain good working relationships at all levels. Strong organizational skills and attention to detail are essential, along with ideally H&S knowledge and logistics experience.

Who Are We

P&O Ferrymasters works with some of the largest companies worldwide to ensure their goods are delivered on time and efficiently. With locations across Europe and the Northern Mediterranean, our routes encompass road, rail, and sea transport.

We operate from over 20 locations in 13 countries and collaborate with some of the most well-known global brands. As part of DP World, one of the largest global logistics companies, we handle a significant share of worldwide shipping containers, leading the future of logistics and enabling global trade in the 21st century and beyond.

What We Offer

A salary of £26,000 - £30,000 per annum (depending on experience), full-time, 40 hours per week, Monday to Friday. Benefits include a company pension, P&O Ferries travel concessions, an Employee Assistance Scheme, wellbeing programs, and opportunities for personal and professional development. Additional benefits include voluntary health insurances, cycle-to-work schemes, and retail discounts.

If you meet the criteria and believe this Contract Co-ordinator role is the right opportunity for you, please apply with your CV and cover letter as soon as possible. We look forward to hearing from you!

Please check your email inbox and spam/junk folders for correspondence regarding this vacancy. If you require reasonable adjustments, inform us promptly so we can accommodate your needs.

No recruitment agencies, please.

Additional keywords: contract, coordinator, logistics, transport, freight, admin, KPIs, distribution, contract co-ordination.

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