Contract Change Manager Assistant Head

Aldershot, South East England, GU11 4 : Andover, South East England, SP11 8HJ

Job Summary

This is an exciting opportunity to join DIO Regional Delivery (RD) SERP (South East Region & PFIs) to lead a major Soft Facilities Management contract change that will demobilise two contracts and mobilise a single large contract. The Contract Change Assistant Head is responsible for providing the leadership to the SERP team, managing strategic customer and supplier relationships through contract changes, driving improvement and value within the business and for the customer, and, leading and planning for contract’s expiry.

The Contract Change AH ensures that appropriate regimes are in place to ensure that the incumbent contractors meet their legal and contractual outputs to support the Defence and site needs, as well as ensuring new Industry Providers are aware of their responsibilities following contract award. The role will work closely with the customer and providers to develop effective demobilisation and mobilisation plans and critical paths/activities to meet the changing and evolving needs of the business.

The postholder will seek out opportunities to drive improvements in the performance of the business. They are the subject matter expert (SME) in terms of new and current contracts and will need to work closely with customers and providers to develop value optimisation plans to ensure that the MOD is gaining the maximum value from its current and future contracts.

The Contract Change AH is part of the SERP management team playing a vital leadership role, with the other Grade 7s in the Region in supporting your Grade 6s and the Head of SERP to create and develop a high performing region.

This position is advertised at 37 hours per week.

Job Description

• Support the Deputy Head Contract Change as a member of the management team to ensure effective operation of SERP in delivering the business plan, and building a diverse, inclusive, and capable team.
• As the deputy chair of the SERP Contract Change Committee, work with finance and commercial colleagues to set the direction for upcoming contract changes within SERP, ensuring alignment between the DIO and SERP plans and customer needs.
• Promote a positive, collaborative, and proactive working environment within the Contract Change team, and with key enabling functions (commercial and finance) and with other teams across DIO and MOD.
• Assist with developing the Contract Change team and individuals to build capability and ensure appropriate succession and resilience plans are in place.
• Ensure that there are robust assurance regimes in place to ensure that the estate and services remain legally (and where relevant mandatorily) compliant, and that contracted services are being delivered as specified during any demobilisation phase.
• Where services are non-compliant, ensure a culture where action plans are developed, implemented, and monitor overall progress to ensure compliance by contract end.
• Chair the monthly Contract Change meetings (when Deputy Head Contract Change is unavailable) to ensure that delivery performance remains on track.
• Ensure strong and collaborative relationships are developed with our customers from HQ, site, and user level to support effective communications and enable delivery of services. Understand and act on priorities and needs to ensure that our services are aligned.
• Assist in the development, in conjunction with customers, delivery plans for the demobilisation and mobilisation of contracts.
• Seek to influence our partners at the strategic and tactical level to align their obligations and plans with the Defence need.
• Develop and build strong collaborative relationships with our partners in accordance with ISO44001 principles.
• Working with the Contract Change team and SERP to develop a plan to drive change and improvement across SERP to improve effectiveness and efficiency in delivering our outputs.
• Build and develop a culture of continuous improvement across SERP to empower staff to identify and make improvements in process, technology, and capability.
• Assist in leading the Contract Change programme. Ensure a clear strategy and approach is in place that enables each contract/project to be effectively and efficiently managed to expiry.
• Engage closely with the re-procurement team and DIO data to ensure that information with the current provider is captured and returned to DIO in a suitable format for future management of the estate and procurement.
• Benefits realisation and LFE (Learning from Experience) following change in contracts to ensure we continually evolve our business to meet the needs of the customer base.

Person Specification

Essential:

• Extensive experience of managing large or complex contracts, ideally on a portfolio basis, and change management processes.
• Experience of operating Asset and Facilities Management contracts and sites.

Desirable:

• Experience of Government contracts.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Changing and Improving
• Making Effective Decisions

Salary and Benefits

Alongside your salary of £59,690, Ministry of Defence contributes £17,292 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at childcarechoices.gov.uk.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection Process Details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At sift, you will be assessed against your CV, Statement of suitability and the following:
Behaviour:

• Leadership

Experience:

• Candidates will be required to provide a statement of suitability. (250 Word count)
• Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Behaviour: At interview, you will be assessed against the following:

• Leadership
• Communicating and Influencing
• Changing and Improving
• Making Effective Decisions

Application sifting is expected to take place during week commencing 28th April 2025. Interviews are currently expected to take place in person at Marlborough Lines, Andover and to be conducted during week commencing 12th May 2025. A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

To Assist With Your Application Please Find Attached Below:

• DIO Candidate Information Guide
• DIO Candidate Information Guide (Accessible version)

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. See our vetting charter.

People working with government assets must complete baseline personnel security standard checks.

Nationality Requirements
This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Further information on nationality requirements.

Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service embraces diversity and promotes equality of opportunity.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact Point for Applicants:

• Name: Sam Lee
• Email: sam.lee591@mod.gov.uk
• Telephone: 07966 252781

Recruitment Team:

• Email: DBSCivPers-Resourcingteam3@mod.gov.uk

Further information: Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.