Contract Administrator/ Planner

Sureserve Group; Stowmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in heating and energy savings is seeking a resilient and detail-oriented Contract Administrator. This role involves scheduling works, ensuring data accuracy, and providing excellent customer service. Ideal candidates will have strong communication skills and administrative experience, particularly in facilities management. Join a supportive team that values your development and offers comprehensive benefits.

Benefits

Employee wellbeing programs

Enhanced maternity and paternity packages

Dental and healthcare cash plans

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Team social activities

Qualifications

• Proven administrative experience, preferably in housing, premises, or facilities management.
• Experience handling high volumes of calls is advantageous.
• A self-motivated individual eager to develop.

Responsibilities

• Planning daily work for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers.
• Ensuring accurate data delivery and maintaining up-to-date records.
• Handling calls from clients and tenants professionally.

Skills

Strong customer service skills

Excellent communication skills

Organisational skills

Attention to detail

Tools

Microsoft Office

IT systems

Databases

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and public sector, delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, prioritising safety, integrity, and respect for customers, employees, residents, and the environment.

Our solutions focus on energy efficiency, ensuring warm, safe, and compliant homes, and enhancing residents' quality of life.

With nationwide reach, regional and local expertise, and a commitment to excellent service, we aim to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering market-leading heating & hot water solutions from regional offices across the East of England and Midlands, ensuring comprehensive coverage and access for our clients.

We are recruiting a diligent, professional Contract Administrator to join our busy team. This role requires a resilient, detail-oriented individual with excellent communication skills and the ability to multitask effectively.

Overview of Role:

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, and that all planned works are scheduled on time, meeting company and client standards.

The successful candidate will support team leaders, engineers, suppliers, and tenants with proven administrative experience, preferably in housing, premises, or facilities management sectors.

Key Responsibilities:

• Planning daily work for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and communicating schedules accordingly.
• Ensuring data is accurate and delivered promptly.
• Maintaining up-to-date records using appropriate systems.
• Liaising with other Contracts Administrators and Supervisors.
• Handling calls from clients and tenants professionally.

Required Attributes:

• A self-motivated individual eager to develop within a successful company.
• Strong customer service skills.
• Proficiency with Microsoft Office, IT systems, and databases, with excellent organisational skills.
• Experience handling high volumes of calls is advantageous.
• A friendly, professional attitude to foster good relationships with engineers, tenants, and clients.

All necessary criminal and reference checks will be completed before employment begins.

Working hours: Monday to Friday, 8 am to 5 pm (1-hour lunch), based at our Stowmarket branch.

What We Offer:

• Employee wellbeing programs, occupational health support, and counselling services.
• Annual leave based on service levels.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender & Equality Working Group.
• Sureserve Academy for development and career progression.
• Employee Voice Program.
• Team social activities.
• Sureserve Legends celebrating our employees' living our values.

Sureserve is committed to diversity and inclusion. We value individual differences as they contribute to our collective success. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, origin, genetics, disability, age, or veteran status.

We provide reasonable adjustments during recruitment for those who need them. Please contact [e-mail] if required.

Successful applicants will undergo eligibility checks, including right to work in the UK and DBS checks.

Join us in delivering excellence across the UK.