Contract Administrator (Part-Time)

Sureserve Compliance Central; Boston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national company specialized in compliance solutions is seeking a Contract Administrator in Boston. This role involves managing daily workloads for engineers and ensuring timely communication of data. The ideal candidate should have experience in administration and customer service. This position offers benefits such as enhanced maternity packages, a cycle-to-work scheme, and a supportive employee wellbeing program.

Benefits

Employee wellbeing programme

Enhanced Maternity & Paternity Packages

Dental/Healthcare cash plan

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Social activities for teams

Qualifications

• Proven administrative work experience, ideally in housing or facilities management.
• Ability to manage and distribute workloads effectively.
• Experience liaising with multiple stakeholders.

Responsibilities

• Plan daily works of the engineering team and distribute accordingly.
• Ensure accurate and timely communication of data.
• Maintain up-to-date records through appropriate mediums.
• Liaise with Contracts Administrators and Supervisors.
• Handle phone calls from Clients and Tenants.
• Provide excellent customer service.

Skills

Administrative work experience

Customer service excellence

Strong organizational abilities

Proficiency in Microsoft packages

Experience handling high volume calls

Job description

Overview

The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients. The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.

Responsibilities

• Planning the day to day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
• Ensuring the cascade of data is both accurate and timely.
• Ensuring up to date records are both produced and kept via the appropriate mediums on time.
• Liaise with the other Contracts Administrators and Supervisors.
• Answering and dealing with phone calls from both Clients and Tenants.
• Understand and work to an excellent level of customer service.
• The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
• Experience of handling a high volume of calls will be beneficial.
• Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours will be Wednesday to Friday 8am till 5pm with 1 hour for lunch, based in our local Boston office.

About Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

Benefits

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.