Contract Administrator- Installs

Sureserve; Boston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sureserve is seeking a Contract Administrator to join their busy team, focusing on planning and coordination of works while ensuring high standards of customer communication. Candidates should be detail-oriented, proficient with IT systems, and have a strong dedication to service excellence. This role offers diverse employee benefits and the opportunity for career development within a supportive environment.

Benefits

Employee wellbeing programs

Occupational health support

Enhanced maternity & paternity packages

Dental and healthcare cash plans

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Sureserve Academy for development

Social activities for teams

Qualifications

• Proven administrative experience, ideally within housing or facilities management.
• Self-motivated with a friendly, professional attitude.
• Experience handling high call volumes advantageous.

Responsibilities

• Planning daily work schedules for Engineers, Electricians, and Plumbers.
• Ensuring data accuracy and communicating assignments.
• Liaising with other Contract Administrators and Supervisors.

Skills

Attention to detail

Excellent communication

Multitasking

Customer service

Organizational skills

Tools

Microsoft Office

IT systems

Databases

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and related public sectors in delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, always prioritizing safety, integrity, and respect for customers, employees, residents, and the environment.

Our focus is on providing high-quality solutions that promote energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With nationwide reach, regional and local expertise, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering market-leading heating & hot water solutions from regional offices across the East of England and the Midlands, ensuring comprehensive coverage and access for our clients.

We are recruiting a diligent, professional Contract Administrator to join our busy team. This role requires resilience, attention to detail, excellent communication skills, and the ability to multitask effectively.

Overview of Role

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, and that all planned works are distributed on time, meeting company and client standards.

The successful candidate will support team leaders, engineers, suppliers, and tenants with proven administrative experience, ideally within housing, premises, or facilities management sectors.

Key Responsibilities

• Planning daily work schedules for Engineers, Electricians, Plumbers, Apprentices, and communicating work assignments.
• Ensuring data accuracy and timeliness.
• Maintaining up-to-date records via appropriate mediums.
• Liaising with other Contract Administrators and Supervisors.
• Handling phone inquiries from Clients and Tenants.

Required Attributes

• A self-motivated individual seeking growth within a successful company.
• Strong customer service skills.
• Proficiency with Microsoft Office, IT systems, and databases, with excellent organizational skills.
• Experience handling high call volumes is advantageous.
• A friendly, professional attitude to foster good relationships with Engineers, Tenants, and Clients.

All applicants must pass criminal and reference checks prior to employment.

Working hours are Monday to Friday, 8 am to 5 pm, with a one-hour lunch break.

What We Offer

• Employee wellbeing programs, occupational health support, and counseling.
• Annual leave based on service level.
• Enhanced maternity & paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender & Equality Working Group.
• Sureserve Academy for development and career progression.
• Employee Voice Program.
• Social activities for teams.
• Sureserve Legends celebrating employee contributions.

Sureserve is dedicated to creating a diverse and inclusive workplace. We value individual differences and ensure all qualified applicants are considered without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We offer reasonable adjustments during recruitment for those who need them. Please contact [e-mail] for assistance.

Successful candidates will undergo eligibility verification, including right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.