Contract Admin Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment service is looking for a Contract Admin Coordinator to link customers with partners in waste management. The role involves managing waste collections, communication, and preparing financial documents. Ideal candidates should possess strong customer service and IT skills along with experience in administrative roles. Pay rate is £12.50 per hour, with a focus on candidates based in Cardiff/South Wales.

Qualifications

• Previous experience in a clerical administrative role that included customer contact.
• Strong dedication to improving customer service.
• Ability to manage customer and internal complaints in a timely manner.

Responsibilities

• Act as a liaison between customers and partners.
• Arrange regular waste collections per contractual KPIs.
• Prepare invoices and financial reports.

Skills

Good numeracy skills

Proficient IT skills

Excellent customer service skills

Excellent verbal and written communication skills

Flexible approach to problem solving

Job description

What's involved with this role:

Job Title: Contract Admin Coordinator

Ref: VLA 5273964

Pay rate: £12.50 per hour PAYE

Working Arrangement: Home based role but ideally you will be based in Cardiff/ South Wales area.



The role:

The role of the Contracts Admin Coordinator is expected to be the link between the customer and internal and external partners to deliver a wide range of waste management services.

You will be expected to arrange regular waste collections in line with contractual KPI’s, manage communication between the customer and supply partners, deal with business growth and supplier management.

You will be required to prepare invoices, financial reports, and support with the monthly reconciliation of accounts.



Key requirements:

Maintain excellent levels of communication with both the customer and suppliers throughout the customer journey
Develop, maintain and improve relations with customers to ensure that the company's image, reputation and achievements are represented to maximum effect and ensure contractual KPI’s are achieved
Work with colleagues to produce invoices, reports and ad-hoc data
Identify process improvements to deliver sustainable waste and commercial solutions for customers
Record customer interactions on the CRM system
Manage customer and internal complaints in a timely manner
Support the finance team with month end reporting to ensure accuracy
Raise orders for suppliers and dealing with post-collection queries, including invoice queries, non-conformances, certificates of disposal
Carry out waste management operations and review staff and team performance as prescribed under working procedures, in accordance with guidelines



What the client is looking for:

Good numeracy skills
Proficient IT skills
Previous experience in a clerical administrative role that included customer contact
Excellent customer service skills with a commitment and drive to improve customer service
Excellent verbal and written communication skills
Flexible approach to problem solving



How to Apply:

Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.



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If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



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Job Ref: VLA 5273964


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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