Continuous Improvement Support Officer - Birmingham

Global Banking School; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Global Banking School is looking for a Continuous Improvement Support Officer in Birmingham. This role involves managing Continuous Improvement projects, supporting the team with administrative tasks, and ensuring that best practices are implemented in project delivery. Ideal candidates should possess strong IT and communication skills, with experience in project management and a positive attitude towards problem-solving. Join us in creating a collaborative environment that focuses on positive outcomes for our students while enjoying generous benefits including annual leave and flexible perks.

Benefits

25 days annual leave, plus 8 public holidays

Flexible Benefits: Cycle to Work, Workplace Nursery

Perks@Work discounts platform and wellbeing centre

Reward and recognition programme

Discretionary annual performance bonus

Qualifications

• Interest and some knowledge of Continuous Improvement and governance tools, systems, and processes.
• Strong IT skills, ability to use and create reports.
• Experience of working in a project management, Business Improvement or Higher Education environment.

Responsibilities

• Ensure the smooth running of Continuous Improvement projects by maintaining the projects planner.
• Support the Continuous Improvement Manager by scheduling meetings, preparing agendas, and taking notes.
• Keep highly organised files for projects and reports in a structured SharePoint site.

Skills

Microsoft Excel

MS Word

PowerBI

Strong communication skills

Organisational skills

Problem-solving skills

Project management experience

Job description

Continuous Improvement Support Officer - Birmingham

Global Banking School

Birmingham

GBP 24,000 - 32,000

Department:Business Improvement and Customer Service

Location:Birmingham(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:The Continuous Improvement Support Officer will play a crucial role in supporting the Continuous Improvement Team, focusing on administrative and office management tasks to ensure the efficient operation of the team.

About the Role:

• Ensure the smooth running of Continuous Improvement projects, by maintaining the projects planner and ensuring team members are keeping their sections up to date.
• Become familiar with, and ensure all team members adhere to, the GBS continuous improvement methodology.
• Support the Continuous Improvement Manager by scheduling meetings, preparing agendas, taking notes and keeping track of actions.
• Keep highly organised files for projects and reports in a structured SharePoint site.
• Support the implementation of best practices across planning, reporting, and Continuous Improvement processes.
• Contribute to the continuous improvement of project tools and templates to enhance project delivery.

About you:

• Interest and some knowledge of Continuous Improvement and governance tools, systems, and processes.
• Strong IT skills, including proficiency in Microsoft Excel, MS Word, and a range of software applications.
• Ability to use and create reports, using tools such as Excel or PowerBI.
• Strong organisational skills and the ability to prioritise tasks and manage time efficiently.
• Excellent communication skills, both written and oral.
• A positive, can-do attitude and the ability to deliver solutions when faced with challenging issues and situations.
• Problem-solving skills, including the resolution of complex issues.
• Ability to work independently and as part of a team, demonstrating personal resilience and adaptability.
• Experience of working in a project management, Business Improvement or Higher Education environment.
• Knowledge of project management or Continuous Improvement methodologies and best practices.
• Experience with risk management processes and benefits realisation planning.

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!