Continuous Improvement Manager, Service Manager

TN United Kingdom; Newport; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Continuous Improvement Manager to oversee responsive repair services. In this pivotal role, you will manage operations, ensuring compliance with key performance indicators while fostering innovation and continuous improvement. Your leadership will guide a team of operatives and subcontractors, emphasizing health and safety and customer satisfaction. This position offers a chance to make a significant impact within a supportive and community-focused environment, where your contributions will be valued and rewarded.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family-friendly policies

Access to EAP Counselling sessions

Qualifications

• Experience in managing responsive repair services.
• Knowledge of Health & Safety guidelines and compliance.

Responsibilities

• Manage day-to-day operations of the repair service.
• Oversee subcontractors to ensure compliance with KPIs.
• Mentor operatives and ensure high customer service levels.

Skills

Experience in Social Housing

Supervising Operatives and Subcontractors

Repairs Maintenance Knowledge

Excellent Communication Skills

People Management Skills

Negotiating Skills

Trade Management Qualification

Health and Safety Qualification

Education

Trade Qualification

Management Qualification

Job description

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Client:

Mears

Location:

Newport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b8525d652bae

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

About the Role

As a Continuous Improvement Manager within our Caerphilly branch, you will be responsible for the day-to-day management and delivery of our responsive repair service in the Cardiff location. You will be responsible for meeting all Key Performance Indicators and delivering innovation and continuous improvement within your areas of responsibility. The role includes overseeing operatives and subcontractors.

• Monitor and control all work undertaken within a geographical or property type contract area, conducting pre- and post-inspections as required.
• Mentor Operatives and Trainees, ensuring all Health & Safety guidelines are met.
• Monitor progress and completion of works from Operatives and Subcontractors, ensuring compliance with the term briefs.
• Manage the use of Operatives and Subcontractors, ensuring compliance with company standards of work performance, customer service, and Health & Safety procedures.
• Manage Operatives and Subcontractors to maximize contract performance against KPIs, minimize default notices and penalties, and ensure high levels of customer service to achieve contract value.

Role Criteria:

• Experience working in Social Housing
• Experience supervising Operatives and Subcontractors
• Knowledge of Repairs Maintenance
• Excellent communication skills
• People management skills
• Negotiating skills
• Trade, management, or health and Safety qualification would be desirable

Candidates should be aware that all roles are subject to relevant DBS/Security checks either before or upon employment commencement.

To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have less than 9 points.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - organized as a thank you from the Executive team for your hard work!
• Volunteering Leave - supporting employees to undertake paid volunteering in the community, supporting our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more
• Family-friendly policies
• Access to EAP Counselling sessions