Continuous Improvement Manager

Ocado Retail; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retail technology company in London is seeking a CI Manager to drive continuous improvement across various operational pillars. You will manage site improvement projects, collaborate with cross-functional teams, and ensure effective communication with stakeholders. Ideal candidates possess a strong background in project management, data analysis, and continuous improvement methodologies. This role offers competitive compensation and benefits focused on employee well-being.

Benefits

Wellbeing support

Pension scheme

Private medical cover

Family leave options

Financial aid

Shopping discounts

Qualifications

• Experience in monitoring and implementing continuous improvement initiatives.
• Confidence in delivering organized presentations.
• Self-starter with strong organizational skills.

Responsibilities

• Deliver improvement projects and initiatives across five pillars: Safety, People, Customer, Delivery, and Cost.
• Collaborate with Operations and Engineering teams.
• Support meetings focused on quality, cost, and delivery.

Skills

Ability to persuade, negotiate, and influence stakeholders

Experience managing projects and analyzing data

Experience in continuous improvement environments

Strong problem-solving skills

Excellent communication skills

Tools

Microsoft Suite

Google Suite

Job description

Supporting the fast-paced growth of our Fulfilment Operations, this role involves identifying and delivering opportunities for improvement. As CI Manager, you will be a positive agent for driving change in the Operating Region. You will support the delivery of the improvements roadmap and drive efficiencies across five pillars. Additionally, you will work closely with the wider Ocado Logistics Excellence functions, the CFC, the Operational Business Units, Delivery Operations, and relevant Senior Leadership teams.

Responsibilities

As CI Manager, you will be responsible for delivering improvement projects and initiatives that enhance performance across the five pillars of Safety, People, Customer, Delivery, and Cost.

You Will Also Be Responsible For The Following Tasks

• Deliver site improvement projects on time and within budget.
• Collaborate with Operations, Engineering, Supply Chain, and Technology teams to ensure smooth rollout of site Excellence projects.
• Act as the onsite representative to support and implement projects initiated by other business areas.
• Manage projects with clear requirements, stakeholders, and objectives.
• Communicate with stakeholders to keep them informed.
• Conduct onsite investigations to identify operational waste, areas for improvement, and potential solutions using data analysis, lean tools, operational expertise, and insights from operational teams.
• Ensure high-quality communication of investigation results for project development and prioritization.

You Will Also Contribute To Onsite Cadence By

• Supporting meetings focused on quality, cost, and delivery issues.
• Working closely with operational teams to support improvements.
• Coaching and training operational teams to embed a culture of continuous improvement.
• Supporting decision-making by preparing cost-benefit proposals and presentations for senior stakeholders.

About You

The ideal candidate will shape and drive a world-class employee experience, fostering a culture of respect, loyalty, trust, and motivation aligned with Ocado’s values.

You Will Possess These Qualities

• Ability to persuade, negotiate, and influence stakeholders.
• Confidence in delivering organized presentations.
• Experience managing projects and analyzing data.
• Experience in continuous improvement environments or using Lean methodologies.
• Experience working in a 24/7 warehouse environment.
• Knowledge of food safety practices.
• Proficiency with Microsoft and Google suites.
• Strong problem-solving skills with a solutions focus.
• Excellent communication and numeracy skills.
• Self-starter with strong organizational skills.

What We Offer You

Our benefits focus on your well-being, including wellbeing support, pension scheme, private medical cover, family leave options, financial aid, share schemes, shopping discounts, and financial protection plans. We regularly review our benefits to support our employees appropriately.

Why Ocado?

We prioritize your well-being and offer perks to support your development, work-life balance, and financial security, including competitive salaries and exclusive discounts.

About Us

We are transforming retail with cloud, robotics, AI, and IoT, providing innovative services globally via the Ocado Smart Platform, operating highly automated Customer Fulfilment Centres that deliver a world-class online grocery experience.