Continuous Improvement Manager

JR United Kingdom; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

Une entreprise de premier plan cherche un Continuous Improvement Manager pour optimiser ses performances opérationnelles. Le poste nécessite une analyse approfondie des processus existants et la mise en œuvre de solutions innovantes pour améliorer le service client. Les candidats idéaux auront une expérience dans la gestion des opérations et une forte capacité à mener des changements organisationnels efficaces.

Qualifications

• Expérience en optimisation des processus et gestion des opérations.
• Capacité à identifier les points faibles dans les structures organisationnelles.
• Compétences en présentation et communication efficaces.

Responsibilities

• Analyser les processus et procédures de l'entreprise.
• Gérer des projets d'amélioration continue.
• Collaborer avec divers intervenants pour comprendre les parcours clients.

Skills

Process optimisation

Analytical mindset

Communication

Leadership

Problem-solving

Job description

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Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:

As a Continuous Improvement Manager, you’ll play a pivotal role in the future success of our business. Our Continuous Improvement team aims to achieve optimal performance in our Operations function through a laser focus on being quicker and slicker – the aggregation of small margins; constantly identifying opportunities to enhance our customer journeys through process improvement and automation, delivering a more effective and efficient service to our customers, making our business the first choice for our target market, removing failure demand and keeping the business safe.

Driven by a desire to make things better, you’ll understand our business and you’ll be curious. From initial investigation you’ll design the optimum approach, you’ll work with key stakeholders to understand the problem, propose solutions, take on board feedback and take ideas from inception to success through research, proposal, design and roll-out.

This role will report into the Head of Continuous Improvement.

Key Responsibilities:

• Analysing company processes and procedures
• Investigating shortfalls, issues, and complaints in current business processes
• Monitoring colleague performance and organisational processes
• Staying up to date with developments in management and process optimisation
• Continuously develop and improve operational processes by introducing continuous improvement methodology
• Able to apply continuous improvement practices, including value stream optimisation, to eliminate waste
• Effectively manage process improvement projects and workstreams as part of wider larger projects
• Responsible for maintaining productive relationships with all key stakeholders
• Works cross functionally to ensure end to end customer journeys are understood and decisions are made that give end to end customer and business benefits
• Work with key stakeholders to ensure that we achieve regulatory compliance

Skills, Qualifications and Experience:

• Experience in process optimisation, operations, or business management
• A record of successful implementation of operational improvements
• A sharp eye for identifying weak points in processes and organisational structures
• A strategic and analytical mindset
• An excellent communicator with top-notch presentation skills
• An understanding of process enhancement strategies
• Dynamic thinking and problem-solving abilities
• Leadership and mentoring skills
• Confidence in your abilities to lead organisational change

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.