Continuous Improvement Associate

JPMorgan Chase; Bournemouth; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading global financial services firm is seeking a Continuous Improvement Associate in Bournemouth. In this role, you will drive continual service improvements in Payments Operations, utilizing strong stakeholder management and analytical skills to enhance service delivery. The ideal candidate will have a strategic mindset, be able to influence decisions, and demonstrate excellent project management capabilities. A collaborative environment awaits with opportunities to unlock your potential.

Qualifications

• Creative, self-starter with a can-do attitude.
• Ability to challenge the Status Quo.
• Strong planning and time management skills.
• Execution focused and risk aware.
• Takes responsibility for issues until resolved.
• Confident in communication at all levels.
• Able to perform meaningful analysis.
• Promotes an inclusive work environment.

Responsibilities

• Manage Demand Management processes.
• Ensure accuracy of Pool coverage.
• Drive decision making with data.
• Provide timely progress reporting.
• Communicate frequently with stakeholders.
• Build strong relationships with key partners.

Skills

Strong work ethic

Excellent prioritisation

Project Management

Strong interpersonal skills

Analytical mindset

Problem-solving mindset

Desire to receive feedback

Tools

Confluence/Jira

Microsoft products

Tableau/QlikView

Job description

Overview

Join a team shaping the future of our business and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Continuous Improvement Associate within Payments Operations, you will work with the Operations Teams and Service Owners to provide continual service improvements, in support of our key values, ensuring the right cash, is in the right place, at the right time, with maximum transparency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions.

Job responsibilities

• Work on Demand Management - triaging of Demands to ensure adherence to our Services and controls
• Ensure ongoing accuracy of Pool coverage through rigorous and sustainable analysis of the account population
• Use data to drive decision making, prioritization and continuous improvement for CAM
• Provide accurate, appropriate and timely progress reporting, highlighting risks and issues
• Communicate frequently with stakeholders
• Manage stakeholder relationships and build strong relationships with key partners (Settlement Operations, Finance Controllers, Product Controllers, Cash Asset Class Controllers)

Required qualifications, capabilities, and skills

• Strong work ethic, self-starter who is creative with a \'can-do\' attitude
• Ability to challenge the Status Quo and question why a service is being provided or provided in a particular manner
• Excellent prioritisation, planning, organisational and time management skills, with the ability to handle multiple priorities and to act with own initiative
• Project Management - execution focused and risk aware, a problem solver who can articulate clear and workable solutions
• Takes responsibility and ownership for issues and follows through to resolution with timely and relevant communications
• Strong interpersonal skills, confident in both verbal and written communication at all levels, Influencing action and change
• Analytical mindset with ability to perform meaningful analysis, understand and explain underlying drivers (i.e., tell the story behind the numbers)
• Promotes an inclusive work environment, respects individuals at every level and leverages an agile and flexible style
• Demonstrated communication and diplomacy skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes
• Strong data centric and problem-solving mindset
• Desire to receive feedback and continuously improve, demonstrating a growth mindset

Preferred qualifications, capabilities, and skills

• Knowledgeable of banking functions, specifically, in one or more of the following areas: Finance, Network, Reconciliations, Cash Management, Risk and Controls
• Process design. Understand the strategic objective and work to a pre-agreed framework
• Experience using business analysis techniques and/or other relevant capabilities, such as data mining, process mapping, process improvement, measurement frameworks
• Knowledge of end-to-end technology lifecycle
• Builds/promotes a client/customer centred organization
• Experience of Industrialisation of new processes and experience of working in an Agile Environment
• Experience of the following application: Confluence/Jira, Microsoft products and Business intelligence applications such as Tableau/QlikView

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.