Continuous Improvement and Technology Development Officer - RGU07427

RGU; Aberdeen City; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

RGU is seeking a proactive individual to enhance the student experience through effective business solutions. This role involves improving key systems, such as SITS, and collaborating with various stakeholders to streamline operations. With a focus on collaboration and continuous improvement, you will assist staff and students, ensuring reliable support and system functionality within an innovative university environment.

Benefits

46 days annual leave

Generous pension scheme

Onsite nursery

Access to sports centre

Voluntary health and travel benefits

Qualifications

• Comprehensive understanding of SITS software and data structures.
• Skilled in developing and executing test plans.
• Experience providing user support and training for systems.

Responsibilities

• Maintain, develop, and configure SITS functionality.
• Support staff and students with key systems like SITS and ASK.
• Facilitate training sessions for users on key systems.

Skills

Data Analysis

Process Mapping

Communication

Problem Solving

Collaboration

Education

First degree or equivalent work experience

Tools

Office 365

SITS

Attendance Monitoring System

ASK

Job description

Job Summary

Robert Gordon University (RGU) - Aberdeen's university of choice for thousands of staff and students - has a well-established reputation as an innovative and modern workplace, with multiple awards and recognition of our courses and Schools.

At RGU, our students are central to everything we do. Enhancing the student experience is vital to our success, and this role will be instrumental in achieving that goal.

You will play a key role in delivering efficient business solutions and improving the student experience by participating in business process improvement initiatives and maintaining critical systems, such as SITS, the Attendance Monitoring System, and the ASK (student enquiry system).

Collaborating closely with the senior SITS developer, you will maintain, develop, and configure SITS functionality. Your responsibilities will include providing ongoing support, advice, and training to staff and students on key systems to streamline RGU's business processes, ensuring reliability and user satisfaction. You will also troubleshoot and implement enhancements for these key systems in coordination with various stakeholders.

You will have experience with academic support systems like SITS, the Attendance Monitoring System, or ASK. You should be skilled in data collection, and have experience in creating operational and user guides. We seek a proactive individual who can build strong relationships with stakeholders, possesses analytical and organisational skills, and can effectively prioritise tasks to meet deadlines.

As per the UKVI immigration rules, this role may be eligible for sponsorship under the Skilled Worker route. Sponsorship under this route is dependent on factors specific to the applicant and if tradeable points can be used under the rules.

In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.

We are committed to attracting and engaging a diverse range of staff and fostering a culture where everyone feels welcome, comfortable to express their ideas, and can reach their full potential. For more information, please visit Our Diverse Workforce pages.

Job Description

RESPONSIBLE TO: Continuous Improvement Manager

RESPONSIBLE FOR: No line management or supervisory responsibility

PURPOSE OF POST:

This role focuses on delivering efficient business solutions and enhancing the student experience at RGU by actively participating in business process improvement initiatives and maintaining critical systems, including SITS, the Attendance Monitoring System, and ASK (student enquiry system).

The role involves working with the senior SITS developer to maintain, develop, and configure SITS functionality. Responsibilities include translating user needs into technical requirements, automating processes, integrating and migrating data, managing data tables, and supporting system upgrades.

The role holder will work with team members, business owners, IT Services, and external consultants to provide ongoing support, advice, and training to staff and students. This collaboration aims to maintain and streamline RGU's systems and business processes, ensuring reliability, user satisfaction, and an enhanced student experience. They will also liaise with various stakeholders to support, troubleshoot, and implement enhancements for these key systems.

PRINCIPAL DUTIES:

1. Work alongside the senior SITS developer to maintain, develop, and configure SITS functionality which includes automating system processes, integrating data, migrating data, managing data tables, and supporting system upgrades.
2. Continuously support staff and students in using key systems like SITS, the Attendance Monitoring System, and ASK, ensuring service and user expectations are met. This involves creating and maintaining documentation, procedures, and training materials as needed.
3. Identify system issues and work collaboratively with staff, students, developers, and external consultants to troubleshoot problems and enhance system functionality.
4. Conduct data analysis, participate in process mapping, and interpret data to improve system performance. Prepare and present reports based on findings when required.
5. Develop and implement test plans to ensure that system changes perform as expected. Document SITS configurations, follow change management processes, and monitor the release of new SITS versions.
6. Facilitate training sessions for users of key systems such as SITS, the Attendance Monitoring System, and ASK. Collaborate with external suppliers to arrange training when necessary.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

• First degree or equivalent work experience.

Knowledge and skills

• Comprehensive understanding of SITS software, including data structures, tables, and core functionalities.
• Collaborative team player with strong interpersonal skills for working with developers, system users, and external consultants.
• Proficient in using Office 365.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Strong analytical skills for process improvement initiatives.

Experience

• Skilled in data analysis and process mapping to enhance system efficiency and generate actionable insights.
• Proficient in developing and executing test plans, documenting configurations, and tracking software releases.
• Familiarity with academic support systems such as SITS, the Attendance Monitoring System, ASK, or similar platforms.
• Experienced in providing user support and training for complex systems, with expertise in troubleshooting, documentation, and creating training materials.
• Skilled in data collection, input, and import/export processes.
• Experienced in creating and maintaining operational and user guides.
• Proficient in end-user configurations, security, and access management.
• Effective collaboration and partnership experience.

DESIRABLE REQUIREMENTS

Qualifications and Professional Memberships

• Degree in Computing, Business Information, or equivalent.

Knowledge

• Familiarity with advanced SITS configuration and customisation, including automation, data integration, and migration.
• Knowledge of related systems such as the Attendance Monitoring System, CELCAT and ASK for student support and monitoring.
• Proficiency in SQL or Power BI for data analysis, reporting, and trend identification.
• Understanding of project management methodologies (e.g., Agile)

Experience

• Experience working with internal teams and external consultants to resolve issues and enhance system functionality.

Behaviours

Behaviour 1: Communication - Ability to receive, understand and convey information requiring careful explanation and information of a complex or conceptual nature, in a clear and accurate manner

Behaviour 2: Service Delivery - Experience of exploring and adapting a service to meet customers' expectations and also identifying ways of improving standards

Behaviour 3: Decision Making Processes and Outcomes - Experience of: using own judgement to make decisions; making collaborative decisions with others to reach conclusions; providing advice or information that will influence the decisions of others

Behaviour 4: Analysis and Research - Experience of identifying or designing data gathering and analytical methods appropriate for each investigation, and producing reports that identify key issues and findings

Behaviour 5: Liaison and Networking - Experience of circulating information in an accurate and timely manner, working across team boundaries to build and strengthen working relationships, leading and developing internal networks to pursue a shared interest and leading and building external networks to enhance the work of the organisation

Behaviour 6: Team Development - Experience of providing advice or guidance to new starts and delivering training or instruction to others on specific tasks or activities.