Continuous Improvement and Organisational Learning Lead

Great British Energy - Nuclear; Warrington; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Great British Energy - Nuclear is seeking a Continuous Improvement and Organisational Learning Lead to embed a culture of learning across GBE-N and delivery partners. You will own incident investigations, root cause analysis, and a robust learning framework to improve safety, performance and reliability.

The role focuses on governance, KPI oversight, and dissemination of lessons learned across internal teams and external partners. Occasional site travel and hybrid working are expected.

Qualifications

• Proven experience in operational excellence or continuous improvement in high-hazard or regulated industries (nuclear, energy, aerospace).
• Strong ability to apply learning from experience to governance and procedural controls across projects.
• Experience in incident investigation, root cause analysis, and organisational learning frameworks.

Responsibilities

• Promote proactive reporting and learning culture across GBE-N and partners.
• Establish governance for incident reporting and sharing organisational learning.
• Develop and implement structured investigation processes and root case methodologies.
• Design metrics to monitor learning culture and action effectiveness.
• Define and track corrective actions, ensuring closure and verification.
• Disseminate lessons learned across teams and partners.
• Conduct effectiveness reviews of learning embedding.
• Report on KPIs related to event reporting and improvement.
• Promote learning from industry-wide incidents and best practices.

Skills

Operational excellence

Incident investigation

Continuous improvement

Stakeholder engagement

Performance metrics

Data analysis

Education

Degree in Engineering, Safety or Quality

Root cause analysis / incident investigation certification

Professional body membership (CQI/IChemE/IOSH)

Nuclear safety culture training (advantageous)

Tools

Power BI

Excel

SharePoint

EHS platform reporting modules

Job description

Originally named, Great British Nuclear, Great British Energy - Nuclear is an arm's length body of the Department for Energy Security and Net Zero, dedicated to supporting the development and deployment of new nuclear technologies in Great Britain. We play a crucial role in advancing nuclear new build, ensuring the UK's energy security and achieving net-zero carbon emissions. Great British Energy - Nuclear focuses on fostering innovation, facilitating investment, and coordinating efforts across the nuclear industry to build a resilient and sustainable energy future.

The Continuous Improvement and Organisational Learning Lead plays a vital role in embedding a culture of continuous improvement and operational excellence across GBE-N and its delivery partners. You will be responsible for developing and maintaining robust processes for incident investigation, root cause analysis, and organisational learning.

You will work closely with Integrated Project Teams (IPTs), Delivery Partners, Technology Partners, Construction Partner and a range of internal stakeholders to ensure that a board range of organisational and operational lessons are captured, shared, and embedded effectively. Your work will directly contribute to improving safety, performance, and reliability across GBE-N's nuclear programmes.

Please note, Warrington will be the primary base location; however, due to the nature of the role, there will be an expectation of occasional travel to and on-site work at Wylfa. The role operates on a hybrid working basis.

Accountabilities & Responsibilities:

• Promote a proactive event, non-conformity, and observation reporting and learning culture that supports GBE-N's values and strategic objectives across all business functions and projects.
• Establish governance and procedures for sentencing, reporting of notifiable events to enforcing authorities, capturing and sharing organisational learning across GBE-N and its partners.
• Develop and implement a structured investigation process and root cause analysis methodology, leading and supporting investigations into events and incidents, identifying root and contributory causes where required.
• Design and implement metrics to monitor the effectiveness of a positive reporting culture and learning from experience, including repeat event analysis.
• Define and track corrective actions to prevent recurrence, ensuring timely closure and verification.
• Facilitate the dissemination of lessons learned across the GBE-N, Project Teams, Delivery Partners, Technology Partners, Construction Partners, and wider supply chain.
• Conduct effectiveness reviews to assess the embedding of organisational learning.
• Maintain and report on key performance indicators related to event reporting, action management, operational learning and improvement.
• Promote a proactive learning culture that supports GBE-N's values and strategic objectives, including the dissemination of industry wide relevant learning from the nuclear and other high hazard industries.

Knowledge, Skills and Experience required:

• Proven experience in operational excellence, incident investigation, or continuous improvement within a high-hazard or regulated industry (e.g. nuclear, energy, aerospace).
• Strong working knowledge of event reporting and organisational learning in the context of the construction project lifecycle and the practical application of learning during: site mobilisation, setup of welfare, traffic management interfaces, enabling works, earthworks, lifting, temporary works, civil construction, mechanical and electrical installation, commissioning and handover in high-hazard/regulated industry.
• Strong interpersonal and communication skills, with the ability to engage and influence stakeholders and the supply chain at all levels, including experience of holding to account and driving a culture of improvement.
• Experience in tracking and reporting performance metrics and improvement actions including leading and lagging indicators, repeat event analysis, hotspots and trend detection.
• Experience in use of analytical tools such as Power BI, Excel, SharePoint and/or EHS platform reporting modules.
• Demonstrable experience designing and implementing an organisational learning framework (Learning from Experience / LfE), including learning cycle and governance, taxonomy for
• learning, mechanisms for LFE capture, validation, and adoption into procedural controls.
• Evidence of delivering measurable improvements through reduced repeated events, improved reporting quality, effective corrective action completion and verification.
• Proven experience as the operational owner (or SME lead) for an event reporting management system (EHS/HSSE platform) including: Minor system configuration, workflow design, data modelling, permissions and controls, user experience improvements, guidance, and standardisation of reporting quality, action management (assignment, escalation, overdue controls, verification, closure quality) and comfortable with defining data reporting requirements.
• Experience in implementing end-to-end process governance covering reporting thresholds and classification, triage, investigation routing, tracking adoption and learning
• communication.
• Experience developing and assuring investigation quality and consistency including investigation standards, templates and decision trees.
• Experience building dashboards and reports for multiple audiences including executive, Programme teams and site construction teams.
• Familiarity with Nuclear Site License Condition 7: Incidents on the site, WANO and / or IMPO nuclear industry standards and regulatory expectations is highly desirable.
• Experience developing, implementing and maintaining an event reporting and organisation learning system aligned to recognised standards and competencies (e.g., ISO 45001 or equivalent company systems).
• Experience of Data Quality Management and basic data governance principles, with a focus on system/AI based process rather than person driven interpretation of data.

Qualifications

The following qualifications/skills are essential to the role and proof will be required at Interview. It is essential to hold at least one of the following qualifications:

• Degree in Engineering, Safety, Quality, or a related discipline.
• Professional certification in root cause analysis or incident investigation (desirable).
• Membership of a relevant professional body (e.g. CQI, IChemE, IOSH) is preferred.
• Training in nuclear safety culture or human performance improvement (advantageous)

Please note, this role may require candidates to obtain and maintain the appropriate level of National Security Vetting.

At GBE-N, we are committed to building an inclusive workplace where everyone can thrive. We value diversity and encourage applications from all backgrounds, including underrepresented groups. If you require any support or adjustments to help you with your application, please contact us at , and we will be happy to provide assistance.