Continuity of Business & Operational Resilience - VP

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Continuity of Business & Operational Resilience - VP, London

Client: 11037 Citibank, N.A. United Kingdom

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

The role requires a leader who can lead and support Citi's Enterprise Resilience program across multiple business lines within UK and Europe. The successful candidate will work closely with the Cluster and Global Continuity of Business (COB) teams and with local business and country management. The position requires a candidate with good management skills, leadership capabilities, and an ability to lead a variety of activities in parallel. The candidate must be able to form trusting relationships with senior executives, should push for delivery of workload within prescribed timeframe, and should be able to influence within the businesses being supported to maintain high-quality COB plans that can support Citi's businesses during disruptions.

Responsibilities:

• The COB & Ops Res Lead Analyst develops and manages COB & Ops Res solutions for multiple functional areas.
• Subject matter expert in at least one line of business and/or COB or Ops Res technology or policy discipline.
• Implements and applies area-wide ER policies and standards by leveraging knowledge of globally accepted COB and Ops Res principles.
• Manages all related COB & Ops Res deliverables such as Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises, CBS selection, and scenario testing delivery.
• Filters and communicates updates from Citi’s Office of Emergency Management (OEM) and Cyber Fusion Center to relevant COB entities, providing guidance on crisis planning and actions as needed.
• Operates with limited supervision and exercises independent judgment with attention to detail.
• Acts as SME to senior stakeholders and team members.
• Assesses risks in business decisions, ensuring compliance with laws, regulations, and policies, and escalating control issues transparently.

Qualifications:

• Relevant experience in Operational Resilience and/or Continuity of Business or demonstrated capability.
• Experience in banking or financial services is required.
• Knowledge of Citi business operations is an advantage.
• Ability to manage projects, expectations, and key relationships.
• Familiarity with regulatory environment related to third-party risk management and Operational Resilience.
• Advanced project management, data analysis, and reporting skills, with understanding of supporting technologies.
• Excellent verbal and written communication skills.

Education:

Bachelor’s/University degree or equivalent experience.

Additional Details:

Role is full-time, within the Corporate Services job family group, specifically COB & Crisis Management.