Continual Service Improvement and Automation Specialist

3620 Kyndryl UK Limited; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Continual Service Improvement and Automation Specialist to optimize service delivery. In this role, you will lead delivery teams and collaborate with stakeholders to enhance customer satisfaction through innovative solutions. Ideal candidates have substantial experience in incident management, automation, and IT service delivery.

Benefits

Continuous learning

Supportive environment

Diversity and inclusion initiatives

Qualifications

• 5+ years experience leading delivery teams.
• Knowledge of IT services and vendors.
• Experience with incident, problem, and change management.

Responsibilities

• Lead a team of experts and ensure top-notch service delivery.
• Coordinate with customers and delivery partners.
• Troubleshoot incidents to ensure systems run smoothly.

Skills

ServiceNow

Automation

Customer satisfaction

ITIL

Six Sigma

PMP

Job description

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Continual Service Improvement and Automation Specialist

Client:

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

67338d69f4ed

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to building a more equitable, inclusive world for our employees, customers, and communities.

The Role

We are seeking a Delivery Management Lead to ensure top-notch service delivery within a contractual framework. You will lead a team of experts, coordinate with customers and delivery partners, and troubleshoot incidents to ensure systems run smoothly. Collaborate with architects, SREs, and other stakeholders to design and maintain reliable systems. This role offers a chance to shape the technological landscape through innovation and leadership.

The ideal candidate will have a deep understanding of customer satisfaction metrics and strategies to improve customer experience.

Your Future at Kyndryl

Work on global projects, collaborate with international colleagues, and enjoy professional growth opportunities.

Who You Are

You have at least 5 years of experience leading delivery teams, knowledge of IT services and vendors, and experience with incident, problem, and change management. Skills in ServiceNow, virtual agents, Microsoft products, automation, and customer satisfaction metrics are essential. Willingness to travel is required.

Preferred experience includes working with multi-geo Service Desks, building automations, and familiarity with ITIL, Six Sigma, PMP certifications.

We value diversity, inclusion, and the ability to bring your whole self to work.

What You Can Expect

State-of-the-art resources, Fortune 100 clients, continuous learning, and a supportive environment that values well-being, diversity, and community involvement.