Continence Healthcare Assistant

Cambscommunityservices; Glasgow; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking organization that is dedicated to providing outstanding care in the community. As a Continence Healthcare Assistant, you will play a crucial role in delivering high standards of care to patients in various settings, including their homes and clinics. This position offers the opportunity to work alongside a dedicated team, ensuring patients receive the best possible support while promoting their independence. With a focus on compassionate care and continuous improvement, you will be part of an innovative team that values flexibility and the well-being of its staff. Embrace this chance to make a meaningful impact in the lives of others.

Qualifications

• NVQ 2 or equivalent in health and social care required.
• Experience working with the general public is essential.

Responsibilities

• Assist in delivering high standards of continence care to patients.
• Work with health care professionals to provide seamless service.

Skills

Interpersonal Skills

Observation Skills

Empathy

Communication Skills

Ability to Work Independently

Education

NVQ 2 in Health and Social Care

2 GCSEs Grade C or above in Maths and English

NVQ 3 in Health and Social Care

Tools

SystmOne

Job description

Employer Norfolk Community Health and Care NHS Trust Employer type NHS Site Thorpe Health Centre Town Norwich Salary £24,625 - £25,674 pro rata per annum Salary period Yearly Closing 09/05/2025 23:59 Interview date 16/05/2025

Continence Healthcare Assistant

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

We are looking for a forward thinking individual that holds a passion for bladder and bowel conditions that is highly motivated in treatment and management to join our enthusiastic North West Norfolk Team.

This position will mainly be working in the North and East side of Norfolk.

Job purpose

· To assist in the delivery of high standards of continence care to patients within their own homes, care homes, the travelling community and in clinics, by following prescribed packages of care.

· To provide a high standard of care tothe patient whilst promoting continence, managing incontinence, and promoting their independence and respecting their privacy and that of their families.

· Engage with mobile working

· Engage with SystmOne Optimisation,

· Engage with referral to discharge standard processes

Main duties of the job

• To provide high standard of care to the patient whilst promoting continence and managing incontinence, promoting their independence and respecting their privacy and that of their families.
• To work within the continence service carrying out assigned tasks involving direct/indirect care in support of a qualified nurse.
• To work alongside the integrated team to prevent unnecessary admission to hospital
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Working for our organisation

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

Detailed job description and main responsibilities

1. Apply competency based treatment/care to patients with specific continence needs under the supervision of a qualified practitioner, following assessment and prescribed treatment/care plan.

2. Plan and prioritise own visits to delegated patients, as highlighted on the designated rota template.

3. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis

4. Make basic judgements on patients’ response to prescribed treatment/care plans, and report findings to a qualified practitioner.

5. Liaise with other health care professionals as required.

6. Overcome barriers to understanding, e.g. patients’ with hearing or cognitive impairment.

7. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.

8. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.

9. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.

10. Contribute to the requisitioning of supplies and equipment through electronic ordering systems including stock checks for clinics, stores stock checks and checking expirydates etc.

11. Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.

12. Work with qualified practitioners with group work/clinics as required.

13. Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies.

14. Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks.

15. Engage with operational hub, sharing responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data.

16. Undertake health promotion/education as required, e.g. smoking cessation, falls etc.

17. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

18. Demonstrate basic IT and standard keyboard skills.

Person specification

Qualifications

• NVQ 2 in health and social care, or equivalent knowledge and experience
• 2 GCSE’s Grade C or above in Maths and English or equivalent experience
• Experience of working with the general public
• NVQ 3 in health and social care
• Experience of working within a care setting

Experience

• Good observational and reporting skills
• Good interpersonal skills
• Concentrate when undertaking patient care & inputting data/patient records
• Work flexibly to accommodate patient/service needs
• Demonstrate good IT and standard keyboard skills

Skills, Abilities and Knowledge

• Able to provide high standards of care and demonstrate base line knowledge in Continence Care.
• Good interpersonal skill
• A team player
• Highly motivated
• Able to provide high standards of care.
• Tact & diplomacy. Empathy & sensitivity
• Ability to use own initiative
• Good observational & reporting skills.
• Ability to manage stressful situations
• Able to work Independently.

Personal and People Development

• Ability to manage stressful situations
• A team player

Personal Attributes / Behaviours

• Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

• Professional appearance
• Be able to: Kneel, bend & stoop, and work in cramped environments. Manoeuvre limbs of around 5-6kg.
• Be reliable
• Must have a full UK driving license and have access to a vehicle
• Able to communicate effectively in written and verbal English Language
• Manoeuvre patients using handling aids.

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

Immigration Status- Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.

Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection -A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.

The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.

We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Laura Elsegood Job title Team Lead Email address [e-mail] Telephone number 07527980659 Additional information

Continence Service

Norfolk Community Health & Care NHS Trust

Thorpe Health Centre

11 Williams Loke

Norwich

NR7 0AJ