{"@context":"https:/schema.org/","@type":"JobPosting","title":"IT Junior

GlobalData PLC; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading information services business in Camden Town seeks an enthusiastic IT Junior Support professional to manage IT systems, assist with upgrades, and provide training. The ideal candidate has knowledge of computer hardware and software, strong communication skills, and a willingness to learn. This role blends customer-facing and remote support responsibilities.

Qualifications

• Strong interest in IT and willingness to learn new skills.
• Ability to manage a high volume of support requests.

Responsibilities

• Manage IT systems and assets.
• Assist with system upgrades and issue resolution.
• Provide training and support as needed.
• Resolve logged helpdesk requests in a timely manner.
• Travel within the UK and support other sites when required.

Skills

Excellent communication and interpersonal skills

Experience providing IT assistance

Strong knowledge of Microsoft Office 365

Understanding of Windows and macOS

Self-motivated and proactive

Tools

Azure

Intune

Exchange 365

Job description

The role… At GlobalData, our IT systems are essential in driving the solutions that serve consumers worldwide. We are looking for an enthusiastic IT Junior Support professional to join our team. In this role, you will manage IT systems and assets, assist with system upgrades and issue resolution, and provide training and support as needed.

The ideal candidate should possess knowledge of computer hardware and software, along with a basic understanding of networks. Reporting to the IT Manager, you will be responsible for effectively managing your time and resources to meet service-level agreements and support local operational tasks. This role offers an exciting blend of customer-facing and remote support responsibilities.

While prior experience as an IT Junior is preferred but not essential, candidates should demonstrate a strong interest in IT, a willingness to learn new skills, and the ability to manage a high volume of support requests.

Responsibilities and Requirements

• Excellent communication and interpersonal skills.
• Experience providing IT assistance to staff and customers, both in person and via remote support.
• Ability to resolve logged helpdesk requests in a timely manner.
• Strong knowledge of Microsoft Office 365.
• Familiarity with Azure, Intune, and Exchange 365
• Understanding of both Windows and macOS operating systems.
• Experience with hardware installation and troubleshooting.
• Self-motivated and proactive.
• Monitoring trends and providing pro-active solutions to common problems.
• Excellent time keeping and attendance.
• Strong communication skills, both verbal and written.
• Keeping abreast of technological developments in the technical services and products offered to ensure support offerings can be made.
• Travel within the UK which may necessitate own / public transport.
• Flexibility to support other sites when required.

About GlobalData

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for companies, government organisations and industry professionals.

GlobalData began its journey in 2016 by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence. Our life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.