{"@context":"https:/schema.org/","@type":"JobPosting","title":"Field Service Engineer

Danaher Corporation; Stanford Dingley; Remote; GBP 30,000 - 45,000; Full time

Job summary

A global leader in cancer diagnostics is seeking a Field Service Engineer to provide technical service and support. The role involves on-site installations and ensuring professional After Sales Service for key customers across the South UK. Candidates should have a mechanical or electrical background, preferably with experience in robotic engineering. This position offers flexibility with remote working at customer sites.

Qualifications

• Educated in a Mechanical, Electronic or Electrical subject.
• Proven background within Robotic, Electrical and Mechanical Engineering.
• Experience within Fluidics.

Responsibilities

• Provide first class technical support for key UKI customers.
• On-site installation of various Histopathology and ancillary equipment.
• Work closely with Field Support Team to ensure professional After Sales Service.

Skills

Technical support

Robotic engineering

Electrical engineering

Mechanical engineering

Education

Bachelor's degree in Mechanical, Electronic or Electrical subject

Job description

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our offerings help improve workflow efficiency and diagnostic confidence.

Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Service Engineer for Leica Biosystems is responsible for providing technical service and support in the field on our equipment, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS. This position is part of the Service Department located around the South of the UK (based in the Sussex, Berkshire or Hampshire area) and will be remote working at customer sites.

Role Overview

At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You will be a part of the South Team and report to the South Team Leader. If you thrive in a fast-paced, energetic and dynamic role and want to work to build a world-class service and support organization, read on.

Responsibilities

• Provide first class technical support for key UKI customers.
• On-site installation of various Histopathology and ancillary equipment.
• Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI's set by Service Management.
• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation.
• Record activities via logging and data entry into Salesforce.
• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations, and system builds.
• Co-operate closely with Technical Assistance Centre to ensure smooth and fast processes and information flow.
• Identify any required spare parts or reagents and perform related activities. Co-ordinate with assigner to facilitate the timely completion of on-site and in-house service repairs.
• Escalate to local product specialist or appropriate business unit specialists if more in depth support is required to resolve customer issues.
• Fosters and exhibits a "Best Team Wins" mentality.

Qualifications

• Educated in a Mechanical, Electronic or Electrical subject. Preferably Bachelor's degree / diploma level or Equivalent qualification such as NVQ or C&G
• Proven background within Robotic, Electrical and Mechanical Engineering.
• Experience within Fluidics.
• Proven ability to learn in technical areas with limited previous experience.
• Ability to carry & move up to 25kg safely.

Nice to Have

• A Service role or a related industry.
• Experience in a laboratory environment.