{"@context":"https:/schema.org/","@type":"JobPosting","title":"Application Experience Specialist

Motability Operations Limited; Bristol; Hybrid; GBP 34,000; Full time

Job summary

A leading mobility solutions provider in Bristol is seeking Application Experience Advisors for a full-time role. You will enhance the experience for Motability Scheme users and dealership partners through outstanding customer service. Ideal candidates should have strong communication skills, experience in customer service, and a passion for improving customer experiences. The role includes a competitive salary and flexible hybrid working conditions.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance at 4x salary

Employee Discount Scheme

Health and well-being benefits

28 days annual leave

Qualifications

• Customer-focused attitude to enhance customer experience.
• Experience in a customer-focused environment with targets.
• Good listening and communication skills.

Responsibilities

• Provide an outstanding application experience for customers.
• Collaborate with other team areas and business divisions.
• Own customer interactions and seek to improve services.

Skills

Customer service experience

Strong verbal and written communication skills

Ability to work under pressure

Basic PC literacy in a Windows environment

Clear and articulate telephone manner

Job description

Motability Operations are recruiting for Application Experience Advisors to join our team in Bristol. You will be part of the Customer Contact Services Department and work to provide an outstanding application experience for Motability Scheme users and dealership partners. This is a varied role with opportunities to collaborate with other areas of the team and wider business.

It is a full-time position covering 38 hours per week with a competitive starting salary of £33,214.30 per annum. Shifts operate on a 4-week rotation:

• 08:30 - 16:30
• 09:00 - 17:00
• 09:30 - 17:30
• 10:15 - 18:15

There is one Saturday in four where you will work 9:00 - 13:00.

To be successful, you should have a customer-focused attitude with a drive to put the customer experience at the center of your work. You should be a good listener and communicator, able to empathise with customers, understand their needs, and take ownership of next steps while continually seeking to improve the customer experience. Strong verbal and written communication skills are important, as well as the ability to manage your time independently while working as part of a team.

We value authenticity, ownership of calls, and a passion for the work. Our hybrid working pattern supports you in managing your own time.

Key requirements include:

• Customer service experience
• Experience in a customer-focused environment with KPI and call quality targets
• Basic PC literacy in a Windows environment
• Clear and articulate telephone manner
• Genuine interest in providing excellent customer service
• Ability to work under pressure in a fast-paced environment

Motability Operations is a unique organisation delivering mobility solutions to over 800,000 customers and their families across the UK. We provide mobility solutions that include vehicles, insurance, maintenance and breakdown assistance, with a focus on delivering outstanding customer service. We are a hybrid-first employer and support flexible working where possible.

Benefits include:

• Annual discretionary bonus
• 15% non-contributory pension (9% during probation)
• Life assurance at 4x basic salary
• Employee Discount Scheme and salary-sacrifice options
• Health and well-being benefits including private medical insurance, critical illness cover, and access to wellbeing apps
• Hybrid working with on-site facilities and flexible remote work
• 28 days annual leave (with option to purchase / sell days) and other voluntary benefits

Motability Operations is committed to diversity and inclusion. We welcome applicants from all backgrounds and provide accessible offices and flexible working where possible.