{"@context":"https:/schema.org/","@type":"JobPosting","title":"Account Manager

Phocas Software; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A high-growth tech company in Coventry is seeking an experienced Account Manager to drive revenue growth and retention through managing customer accounts. You'll collaborate with Customer Success Managers and work on upsell opportunities. The ideal candidate has over 3 years in B2B account management, strong negotiation skills, and knowledge of CRM systems. This role offers remote work flexibility with occasional office attendance.

Benefits

30 day work from anywhere policy

Public holiday swap

Pension

Healthcare

Qualifications

• 3+ years in a B2B account management, sales, or customer growth role.
• Proven track record of hitting commercial targets and managing renewal cycles.
• Experience managing $500k+ annual books of business.

Responsibilities

• Own a portfolio of existing customer accounts and drive revenue growth.
• Manage renewals, identify upsell and cross‑sell opportunities.
• Build strategic relationships with senior customer stakeholders.

Skills

B2B account management

Sales

Customer growth

Commercial acumen

Negotiation skills

Tools

HubSpot

Salesforce

Job description

Role Overview

As a high‑growth tech company selling software in a competitive global market, the work is not easy. But it's interesting and super fun. It will test you and stretch you in ways you never expected. It's what our sales team love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun? As an Account Manager at Phocas, you'll own and grow commercial relationships with existing customers post‑onboarding (12+ months). Your focus will be driving revenue growth and retention through renewals, upsells, and expansions, in close collaboration with Customer Success Managers to ensure value delivery and uncover growth opportunities.

Responsibilities

• Own a portfolio of existing customer accounts and drive revenue growth
• Manage renewals, identify upsell and cross‑sell opportunities
• Meet and exceed monthly and annual expansion revenue quotas
• Build strategic relationships with senior customer stakeholders
• Maintain accurate and up‑to‑date CRM records
• Manage contracts, billing changes, credits, and procurement processes
• Lead executive business reviews (EBRs) and roadmap discussions
• Represent customer feedback in internal roadmap and pricing discussions
• Deliver forecasts and pipeline reports regularly and accurately
• Collaborate with Customer Success Managers to support product adoption and value
• Work closely with internal teams including Marketing, Support, and Product
• Stay current on Phocas products, industry trends, and customer needs

Essential :

• 3+ years in a B2B account management, sales, or customer growth role
• Proven track record of hitting commercial targets and managing renewal cycles
• Demonstration of Strong commercial acumen and negotiation skills
• Experience managing $500k+ annual books of business
• Experience working with CRM systems like HubSpot or Salesforce.

Desirabl e :

• Background in SaaS, BI, or ERP software -
• Experience with financial planning, forecasting, or reporting solutions
• Familiarity with MEDDPICC, Challenger, or similar sales methodologies

Benefits

We know that fun is different for everyone. So, if you want to get creative with problem solving, lead a project, save the planet, or leave early to sweat it out in a hot yoga studio, you'll have our full support. As long as you're doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all‑round nicer human. Your friends and family will thank you. Oh! Did we mention we have an awesome set of benefits including 30 day work from anywhere policy, public holiday swap, pension, healthcare... the list goes on!

Location & Remote Work

This role offers the convenience of remote work, but is only available to candidates based in the UK. You will have the flexibility to attend company meetings or events at our Coventry office in the Midlands and / or customer sites when necessary.

EEO Statement

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.