contentmarketing.ai - Trial Manager (remote UK)

Brafton; United Kingdom; Remote; GBP 30,000; Full time

Job summary

Brafton is seeking a Trial Manager for a remote full-time role across the UK. The ideal candidate will assist potential clients in maximizing their use of contentmarketing.ai, ensuring user engagement and providing training sessions. The position requires strong communication skills and will involve generating reports based on trial activities.

Benefits

22 days of holiday plus statutory bank holidays

Qualifications

• Experience in a customer-facing role.
• Strong, clear, positive communication skills.
• Passion for helping clients generate great content.

Responsibilities

• Support trial organizations in engaging with contentmarketing.ai.
• Conduct training sessions for assessing staff and showcasing product capabilities.
• Maintain contact with trialists to maximize system benefits.

Skills

Communication

Customer Service

Self-Sufficiency

Content Generation

Job description

Brafton is one of the world's leading content marketing firms, with offices in Boston, London, and Sydney. We aim to continually raise the standards of "marketing content" by creating result-oriented strategies and content that enhance SEO, social engagement, and lead generation for our clients. Our teams expand their expertise across new media formats, including video, blogs, infographics, and web design.

This is a full-time, remote position, and is open to candidates across the UK.

Job Summary

Trial Managers support potential and existing clients in maximizing their effective use of the contentmarketing.AI product.

Main Objectives

Ensure trial organizations fully engage with contentmarketing.ai during their trial and are aware of the benefits and capabilities of the product.

Critical Performance Areas

1. Trial Preparation: Review initial sales demonstrations to understand client drivers and interests. Prepare sample content items from a list of templates before the trial begins.
2. User Training: Conduct training sessions for staff assessing contentmarketing.ai, showcasing the product's potential and guiding users through specific activities. Encourage users to undertake actions during the trial, demonstrating the product's value.
3. Trial Engagement and Support: Maintain contact with trialists to ensure they maximize the system's benefits and field inquiries about effective use of contentmarketing.ai.
4. Trial Reports: Write concise reports on individual trial experiences to share with Business Development Executives before follow-up discussions with decision-makers.
5. Wider Customer and Commercial Support: Assist with other aspects of contentmarketing.ai’s operations, including supporting permanent clients, and attending trade shows with promotional booths.

Person Specification

Experience in a customer-facing role, with strong, clear, positive communication skills. Ability to operate independently and self-sufficiently. Passion for helping clients generate great content. Positive attitude and willingness to work in an entrepreneurial, small-business environment.

Working Hours

37.5 hours per week, from 10:30 am to 7:00 pm Monday to Friday, including a one-hour lunch break.

Salary: £30,000 per year plus commission (a sixth of the monthly subscription value for each trial that converts to a contracted client). Benefits include 22 days of holiday plus statutory bank holidays.