Content Systems Support - Digital Services Manager

BOOTS; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the retail sector is seeking a Digital Services Manager to oversee the Content Systems Support Team. This role will lead team development, manage digital tools, and implement content strategies to enhance user experiences. The position is set within a dynamic environment that promotes diversity and inclusivity, offering generous employee benefits and a positive workplace culture.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay

Flexible benefits

Access to free 24/7 counselling

Qualifications

• Strong interpersonal skills to build rapport across teams.
• Proven leadership experience managing diverse teams.
• In-depth experience with content management systems.

Responsibilities

• Develop and lead a team of subject matter experts.
• Act as first contact for application issues.
• Collaborate on digital transformation projects.

Skills

Interpersonal Skills

Leadership

Problem Solving

Teamwork

Tools

Content Management Systems

Job description

Role - Content Systems Support - Digital Services Manager

Contract: 12 Month Fixed Term Contract

Shift pattern: Full Time

Hours - 37.50

Location - Nottingham Support Office

Closing date: 21st July 2025

Recruitment Partner - Matthew Nelligan

About the role

The Digital Services Team is responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring effective operation, value delivery, and enhancement of colleague & customer experience. We have a new fixed-term role to lead our Content Systems Support Team within the Digital Services Business Team. You will shape daily operations and support the CMS & content governance elements of our digital transformation for our operations team.

Key responsibilities

1. Team development and leadership: Develop a team of subject matter experts for content management systems, providing guidance, troubleshooting, and training to ensure effective use of digital tools.
2. First-Line System Support: Act as the first contact for application issues, diagnose challenges, and escalate complex issues to the Digital Implementation team.
3. CMS Lead for Digital Transformation: Lead our Digital Transformation project, collaborate across teams, shape and implement new content management tools, and deliver training and guidance.
4. Data Governance & Access Management: Design and oversee data governance frameworks, collaborating with data stewards and owners.
5. Continuous Improvement: Promote continuous improvement through coaching and system/process enhancements, aligning with digital strategy.
6. Shape the Content Strategy: Collaborate with stakeholders to define and implement content strategies that enhance user experience and add value.

What you'll need to have

1. Relationship Builder: Strong interpersonal skills to build rapport and act as a trusted partner across teams.
2. Experienced Leader: Proven leadership experience managing expectations across diverse teams and levels.
3. CMS Expert: In-depth experience with content management systems, solving complex problems for optimal use.
4. Strategic Problem Solver: Ability to analyze and identify opportunities, balancing user needs with product roadmaps.
5. Confident Deliverer: Outcome-focused, proactive, and able to escalate issues to ensure results.
6. Team Player with Leadership Mindset: Ownership of your area while supporting broader team success.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and support for expecting or adopting parents
• Flexible benefits including extra holiday, gym discounts, life assurance, activity passes, and more
• Access to free 24/7 counselling via TELUS Health

Find out more at boots.jobs/rewards. Exclusions may apply. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots

We foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and promoting a positive workplace for all.

What's next

If successful, one of our talent partners will contact you with further details.

We are open to discussing part-time and job share options. Reasonable adjustments are available during the application process. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.