Content Populator and Customer Trainer

Happydance Careers Websites; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading HR technology firm is seeking a Content Populator and Customer Trainer to manage content across their platforms and train clients effectively. The ideal candidate will possess exceptional presentation skills and experience in using content management systems. This is a full-time remote position, offering opportunities for professional growth within an innovative team environment.

Benefits

Competitive salary package

Flexible working arrangements

Professional growth opportunities

Collaborative work environment

Qualifications

• Experience in customer-facing roles and confidence in presenting.
• Ability to handle content across platforms and formats.
• Fluency in additional languages is a plus.

Responsibilities

• Populate and configure career websites with client content.
• Deliver high-quality training sessions to customers.
• Collaborate with internal teams to deliver projects successfully.

Skills

Excellent presentation skills

Content population experience

Knowledge of Content Management Systems

Strong problem-solving skills

Excellent communication skills

Tools

Umbraco

Microsoft Office 365

Job description

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Position: Content Populator and Customer Trainer

Location: Remote UK

Reports to: Head of Digital Design

About Us

Happydance is at the forefront of HR technology, transforming the landscape with our industry-leading careers website platform. We believe in a world where everyone loves their job. Our cutting-edge technology, world-class candidate experience, and exceptional customer service set a new standard in employer branding. We aim to scale our annual recurring revenue to $20 million within the next 2-5 years, making us the go-to provider for careers website technology.

Role Overview

Are you passionate about perfectly formatted and presented content? We’re looking for an experienced Content Populator and Customer Trainer to join our close-knit digital team. In this role, you’ll work independently or as part of the larger team to populate and configure our Umbraco career websites with content supplied by clients or the wider team. From simple text and image edits to adding video, third-party scripts, and language translations, you’ll ensure every project is executed to the highest standard.

In addition, you’ll deliver engaging and personable training sessions to customers on how to use our platform. With your excellent presentation skills, you’ll provide high-quality guidance tailored to a diverse range of customer stakeholders.

Key Responsibilities

Content Management:

• Receive and execute content population briefs from the operations team, including any additional languages beyond English.
• Populate content on client UAT websites following predefined sitemaps and designs using available content blocks.
• Identify and advise on gaps in content, such as missing or unsuitable images or text.
• Address restrictions or limitations on staging sites and raise them with the project team.
• Quality assure your work to ensure it meets briefs and is formatted as per creative guidelines.
• Implement content amends following internal and client feedback.
  
  

Customer Training:

• Deliver tailored CMS training sessions to customers, ensuring they feel confident using our platform.
• Provide ongoing support and high-quality guidance for diverse customer stakeholders.
  
  

Collaboration:

• Play a dynamic role within project teams comprising Digital Project Managers, Producers, Designers, and Developers.
• Build relationships with internal stakeholders to achieve key milestones and deliver success.
• Communicate effectively to eliminate uncertainty and ensure alignment.
• From time to time, you may be required to work flexibly to accommodate our valued US-based customers, ensuring our global commitment to exceptional service.
  
  

Additional Responsibilities:

• Work closely with the development team to ensure accurate implementation of analytics tools and tracking codes across digital platforms.
• Take on other tasks as needed, with the tools and support required to succeed.
  
  

Why Join Us?

Creative Freedom: Collaborate with a fast-paced, dynamic team where your contributions make a real impact. Innovative Environment: Be part of a company redefining employer branding in the HR tech industry. Impactful Work: Enable world-class, award-winning websites and help transform the candidate experience for global brands. Professional Growth: Enjoy opportunities for development through mentorship and hands-on experience. Supportive Culture: Work with a team that values integrity, intentionality, innovation, insight, and inclusion.

What We Offer

• Competitive salary package
• Flexible working arrangements
• Professional growth and development opportunities
• A collaborative and supportive work environment
• The chance to make a real impact in a growing company
  
  

Essential And Desirable Criteria

What You’ll Need to Bring:

The Must-haves

• Excellent presentation skills and confidence in customer-facing roles.
• Previous content population experience, ideally within a creative or digital agency.
• Knowledge of Content Management Systems (e.g., Umbraco, WordPress) - specific training on our platform will be provided.
• Strong problem-solving skills, adaptability, and the ability to stay calm under pressure.
• Excellent communication and interpersonal skills, with the ability to build positive relationships.
• Ability to assess issues and decide whether to address them directly or escalate.
  
  

Nice-to-haves:

• Working knowledge of Microsoft Office 365 suite (training provided if necessary).
• Basic understanding of SEO and web development concepts (training available).
• Fluency in additional languages beyond English.
  
  

Our Core Values

• We See you. (The one about empathy) We not only understand, but we feel what customers and candidates are experiencing
• We take care. (The one about Thoughtfulness)
• We use deep understanding to take careful, intentional action that improves experiences.
• We’ve got this. (The one about collaboration We have complete trust in each other’s unique skills and know we will succeed as a team when we work together.
• We’re all in. (The one about focus) We’re obsessed with experiences that move people, and we use this discipline to stay aligned with our mission: to deliver the best possible candidate and customer experience.
• We make it happen. (The one about action) We’re never static. Our expertise, solutions and service are constantly evolving, and we’re always innovating to deliver competitive advantage
  
  

Apply Now

If you’re ready to take on this exciting and dynamic role, we’d love to hear from you. Join us at Happydance and help us create a world where everyone loves their job. Let’s make every candidate experience worth a Happydance!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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