Content Operations Lead

Experis - ManpowerGroup; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Job Title: Content Operations Lead
Contract: 1 Year
Location: London (Hybrid)

For our Design & Content Group in Global Studios, London we are therefore looking for a contractor position: Content Operations Lead (with advanced technical knowledge).

Purpose of the role
To support the transformation of all production and content operations, achieving optimal performance through the defining and delivery of operating standards, change management and of continuous improvement initiatives. Coordinating/orchestrating content production efforts of centrally developed content for them to be used effectively and compliantly by markets globally, while ensuring alignment and consistency with the globally developed communication materials.

Accountabilities
Content Operations Lead (Contractor UK) will be responsible for:

1. Managing content operations with a clear overview of all running/planned/incoming activities, and continuously monitor the status vs. agreed plans - and help develop new processes and tools that increase efficiency and drive quality standards.
2. Alignment with the team working to the overall common goal (this includes both in-house content team as well as external agencies), guaranteeing content teams always have all relevant information.
3. Proactive stakeholder management throughout project lifecycle including running status meetings and maintenance and approval of all project documentation.
4. Ensuring all jobs are completed on-time / on-budget / on-quality. This includes orchestrating discussion forums on a regular basis with the Creative team and the Brand team, and proactively manage any ongoing operational issues as they arise.
5. Review of many asset types through our Quality Control process (deep technical asset knowledge is required).
6. Measuring content flow and performance and make recommendations for improvements based on results.
7. Support onboarding, better management reporting, information flow and management, business process, and organizational planning for optimal performance and commercial benefit.

Relationships
Work across Internal Production teams and external Production Agencies. Establish working relationships with appropriate 3rd Parties. Establish and maintain relationships with key 'owners' of marketing and creative functions.

Knowledge & Skills
To be articulate and able to communicate complex principles in a concise and simple manner. To be highly motivated and strive to deliver beyond expectations. A comprehensive knowledge of Production Processes and related Studio hardware and applications. Extensive project management and implementation skills. In-depth knowledge of the end-to-end marketing process. Deep technical understanding of asset types enabling you to drive technical conversations internally or with agencies. Knowledge and occasional use of Adobe Suite applications. Understanding of 3D asset delivery and workflows. Technical flair to understand platforms.

Professional Experience
Extensive experience in a Creative Advertising/Creative Production Agency or in-house production facility. Managing at a senior level, in complex matrixed organisation, with multiple stakeholders. Previous hands-on software experience in a content production team would be preferable.