Content Moderator - Team Lead

Qoria; Leeds; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What’s the opportunity?

We are looking for a Education Monitoring Team Leader to provide support to our human moderation team. You’ll work within our product team to review the online activity of students, identify safeguarding risks and contact Designated Safeguarding Leads (DSLs) within schools as necessary. The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions. You are expected to work shifts as part of a 24/7 team, working from home and in the office.

Here's how you'll do it:

• Managing a team of Education Monitoring Analysts working 24/7 365 days a year.
• Reviewing content flagged as requiring human moderation to assess category and risk levels.
• Managing the workflow of alerts from systems to moderators and optimise the flow using AI tools and techniques.
• Quality, Performance, Risk and Resource management of analysts.
• Providing on-call support where needed.
• An escalation point as an expert moderator for the moderation team.
• Providing well-being support to the Education Monitoring Analysts.
• Conducting 121’s, annual reviews and regular coaching with the analysts.
• Ownership of systems used to deliver moderation services- including AI analysis, content queuing and alerting systems.
• Managing rotas to ensure that there is suitable cover for each shift.

What you will bring:

• Experience as a content moderator/analyst.
• Team Management Experience.
• Excellent customer, interpersonal and communication skills.
• Strong team player with the ability to work on own initiatives with creative ability to solve problems.
• Ability to self-direct and manage own time to achieve goals.

Desirable Skills

• Degree educated or equivalent.
• Experience dealing with vulnerable situations.

Personal Characteristics

• Passionate about helping keep our users safe.
• A strong team player.
• Focused on culture and continuous improvement.
• High attention to detail while meeting quality and productivity goals.

This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate. Welfare services will be available to support the applicant.

This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.

Why choose Smoothwall by Qoria:

In this role, you can expect:

• Employee share scheme.
• Enhanced holiday & family leave.
• Tech Allowance.

.... and much more.

More importantly, you’ll:

• Deliver tech with purpose...

As part of our Moderating team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.

• With people who care...

You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

• Through work that you love...

Moderating takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.

• And a career that you own.

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.

We’d love to hear from you.

Please submit your application if you would like to be considered for this opportunity.

At this stage we are only accepting applications from those with full working rights and living in the UK.