Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; London; On-site; EUR 28,000 - 36,000; Full time

Job summary

An international consulting firm is seeking a Content Moderator/Customer Service Agent fluent in Italian and proficient in English to join their team in Portugal. Responsibilities include moderating user content, assisting users via chat and email, and ensuring online safety. Relocation support is provided, making this a unique opportunity to grow your career in a multicultural environment.

Benefits

Relocation assistance

Paid training

Modern office facilities

Clear path for career growth

Qualifications

• Fluent in Italian (C2/native) and proficient in English (B2+).
• Passionate about online safety and digital content moderation.

Responsibilities

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Enforce safety guidelines to protect online communities.

Skills

Fluent Italian

Strong English skills

Communication

Empathy

Job description

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]