Content Moderation Lead

Snapchat; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tech company is hiring for a Content Moderation Operations role in London. This position will involve overseeing operations, utilizing data analysis skills, and collaborating with teams to ensure safety on the platform. Candidates should have a Bachelor's degree and strong project management skills. The role requires flexibility, with in-office work expected 4+ days a week.

Benefits

Paid parental leave

Comprehensive medical coverage

Mental health support programs

Qualifications

• Excellent writing and verbal communication skills.
• Strong critical thinking and analytical aptitude.
• Superior organizational and project management skills.
• Proactive, data-driven approach to solving complex problems.

Responsibilities

• Lead independent projects and oversee daily operations.
• Utilize SQL for data queries and analysis.
• Produce investigation reports for leadership insights.
• Implement quality management processes and conduct audits.

Skills

Writing and verbal communication

Critical thinking and analytical aptitude

Organizational and project management skills

Proactive, data-driven approach

Ability to use data for decision-making

Building trust across diverse teams

Project management capabilities

Passion for online safety

Education

Bachelor’s degree or equivalent

Tools

SQL

JIRA

Zendesk

Job description

Overview

Snap Inc is a technology company focused on camera-powered experiences. Snap’s core products are Snapchat, Lens Studio, and Spectacles. The Content Moderation Operations team is part of the Customer and Review Operations organization, dedicated to ensuring the safety of the Snapchat community and the integrity of the platform. As an individual contributor in this role, you will help ensure that all publicly facing content on Spotlight or Discover aligns with our Community Guidelines, Terms of Service, and product-specific policies. The team collaborates with Policy, Content, Product and Engineering to deliver a safe content experience.

What you'll do

• Lead a large, independent scope of work, demonstrating leadership and initiative as an individual contributor.
• Oversee daily operations to ensure seamless collaboration between internal and external stakeholders.
• Utilize SQL and similar tools for data queries and analysis, interpret complex datasets, visualize insights, and deliver recommendations.
• Develop a comprehensive understanding of key operational and quality management metrics.
• Lead and execute projects centered on operations improvement, product and tooling upgrades, and quality management. Collaborate with cross‑functional teams and provide regular updates to leadership.
• Partner with product, engineering and vendor teams to implement new global workflow rollouts, manage tooling upgrades, and address issues during implementation.
• Produce clear and structured investigation reports that provide leadership with crucial insights for informed decision‑making.
• Serve as a subject matter expert on content moderation policies, identifying gaps and contributing to their development.
• Manage, prioritize, and ensure swift resolution of escalations through effective communication.
• Develop and deliver training materials to enhance team member skills.
• Implement quality management processes and conduct regular audits to uphold high standards.
• Stay updated on industry trends to continually improve Snap’s content moderation operations.
• Evaluate workflows and tools to ensure they are efficient, high‑quality, and scalable.

Knowledge, Skills and Abilities

• Excellent writing and verbal communication skills.
• Strong critical thinking, analytical aptitude, and leadership experience.
• Superior organizational and project management skills with keen attention to detail.
• Proactive, data‑driven approach, with a focus on solving complex problems.
• Proven ability to use data for decision‑making and achieving business outcomes.
• Demonstrated ability to build trust across diverse, global teams.
• Excellent project management capabilities, thriving under tight deadlines and shifting priorities.
• Passion for online safety, Snap's mission, and fostering creativity within content management.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience required.
• Flexibility to adapt to full‑time and weekend work schedules as necessary.

Preferred Qualifications

• Proficiency in additional languages is advantageous.
• Beginner to intermediate level knowledge of SQL.
• Experience with JIRA, Zendesk, or similar issue‑tracking software.
• Experience managing multiple global projects and cross‑functional partners.
• Background in content moderation, operations/program management, or product‑related fields.
• Knowledge of legal and regulatory standards pertinent to content moderation.

Join our team to help shape a safer and more exciting world for Snapchatters everywhere.

If you have a disability or special need that requires accommodation, please provide information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. We practice a “default together” approach and expect team members to work in an office 4+ days per week.

Snap is an equal opportunity employer. We are committed to employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. offers benefits designed to support you and your loved ones, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages aligned with Snap’s long‑term success.