Content Manager

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK public ombudsman service is seeking a Content Manager to lead content accessibility efforts for a range of audiences. The role involves managing brand and in-house publications, leading a small team, and ensuring reports are engaging and written in plain English. Experience in content management and strong writing skills are essential. Applications should be submitted by 10am on 15/06/2022.

Qualifications

• Experience in content management and publishing.
• Ability to manage a team and coordinate with external suppliers.
• Strong writing skills in plain English.

Responsibilities

• Lead the production of accessible content for diverse audiences.
• Manage PHSO’s brand and in-house publication production.
• Oversee corporate publications like the annual report.

Job description

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

About the role

The Content Manager will play a lead role in making our content easily accessible to a range of audiences.

They will manage PHSO’s brand and in-house production of PHSO publications, taking a digital-first approach. Working across the organisation, they will lead a small team including a designer and external suppliers when needed. They will work with caseworkers to draft accessible and engaging reports that are written in plain English.

The Content Manager will also oversee production of corporate publications such as the annual report and the creation of content that will help more people understand who we are and how they can use our service.

How to apply

Please submit your CV by 10am 15/06/2022.

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