Content & Knowledge Management Specialist

Astellas Pharma Inc.; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading pharmaceutical company is seeking a Global Content & Knowledge Management Specialist to oversee the HR Knowledge Base and ensure content accuracy. This role requires strong skills in documentation, engagement improvement, and stakeholder management in a hybrid working environment, supporting continuous development and innovation.

Benefits

Opportunities for continuous development

Inspiring work climate

Challenging, diversified job

Qualifications

• Experience in a similar role within a global organization.
• Proven experience creating HR documentation.
• Strong change management and stakeholder skills.

Responsibilities

• Develop documents and governance for HR policies.
• Establish communication strategies for Workforce Services.
• Lead content management consistency within HR.

Skills

Stakeholder Management

Change Management

Content Creation

Engagement Improvement

Education

Bachelor's degree in Human Resources

Tools

ServiceNow

Job description

Description Content & Knowledge Management Specialist

About Astellas: At Astellas, we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focusing on areas of greatest potential and developing solutions for high patient need, including rare or under-served diseases and life-threatening conditions. We work directly with patients, doctors, and healthcare professionals to ensure patient and clinical needs guide our development activities at every stage. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. Patient Centricity isn’t just a buzzword—it’s a guiding principle for action. We believe all staff have a role in creating a patient-centric culture and integrating awareness of the patient into our daily practices, regardless of role or division. We collaborate with regulatory authorities and payers to find new ways to ensure access to therapies, delivering insights and real-world evidence to inform decisions for patients and caregivers, ensuring medicines provide meaningful outcomes. Beyond medicines, we support stakeholder initiatives to improve awareness, education, access, and standards of care.

The Opportunity: As the Global Content & Knowledge Management Specialist, you will implement the Knowledge Management and Communication Management Strategy for Workforce Services. Your focus will be on ensuring the accuracy of content within the HR Knowledge Base (myHR portal) by collaborating with global content specialists to create and transform content. You will report to the Global HR Workforce Services Lead and work closely with HR teams and the business. This role is based in Addlestone, UK.

Key Activities:

1. Develop documents, controls, and governance to ensure HR policies and processes are updated, stored, and published properly.
2. Establish and approve a communications and engagement strategy for Workforce Services, managing its implementation and reviewing its effectiveness.
3. Lead the Value Team within GBS Employee Experience Pod to ensure consistency of content management within HR and GBS within an agile framework.
4. Prepare knowledge content for implementing chatbot/AI technology.
5. Promote a Continuous Improvement mindset by acting as a Change Agent, training, and encouraging initiatives at all levels of People Services.
6. Communicate knowledge updates to relevant HR stakeholders and impacted parties across Astellas when required.

Essential Knowledge & Experience:

• Experience in a similar role within a global organization.
• Proven experience creating HR documentation for employees and managers.
• Experience creating, editing, and publishing knowledge articles in ServiceNow.
• Solid change management experience, especially in implementing communication strategies within workforce initiatives.
• Experience in improving employee engagement.
• Strong stakeholder management skills and the ability to influence without authority.

Preferred Experience:

• Understanding of implementing AI/Technology within HR.
• Methodological with good prioritization skills and ability to meet deadlines.
• Collaborative and proactive in nature.
• Immediate availability is highly preferred.

Education: Minimum Bachelor's degree in Human Resources or equivalent.

Additional information:

• This is a fixed-term contract (Maternity Cover).
• Based in Addlestone, UK, with a hybrid working model (home + at least 1 day per quarter in the office). Flexibility may be required.

What We Offer:

• A challenging, diversified job in an international setting.
• Opportunities and support for continuous development.
• An inspiring work climate.

We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.