Content Designer-T11018

Riverside; Liverpool; Hybrid; GBP 39,000; Full time

Job summary

A non-profit housing organization in Liverpool is seeking a Content Designer to shape online communications. You will create and manage content for a new website, ensuring it is accessible and meets user needs. Ideal candidates have proven experience in content design and a strong grasp of web accessibility. This role offers a competitive salary and hybrid working options.

Benefits

Competitive pay

Generous pension

28 days holidays plus bank holidays

Flexible working options

Qualifications

• Proven experience in content design, UX writing, or digital copywriting.
• Strong understanding of web accessibility standards and inclusive design.
• Experience working with CMS platforms (e.g., WordPress, Umbraco).

Responsibilities

• Design, write, and structure website content that is clear, concise, and user-focused.
• Collaborate with internal teams to gather content requirements.
• Lead content migration projects.

Skills

Content design experience

UX writing

Understanding of web accessibility standards

Collaboration skills

Stakeholder engagement

Tools

WordPress

Umbraco

Job description

Job Description

Job Title: Content Designer

Contract Type: Temporary – 12 months

Salary: £38,205 Per Annum

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

Location: Speke, Liverpool - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria.

The difference you will make as a Content Designer

As part of our Corporate Communications & Marketing team, you’ll play a key role in shaping how we communicate with our audiences online. Reporting to our Digital Marketing Manager, you will join the team at an exciting time as we design, build, and implement a new website for The Riverside Group.

As a Content Designer, you will be responsible for creating, evaluating, updating, and reviewing content across all stages of the end-to-end user journey. You will use evidence, data, and research to make informed content decisions and ensure our digital content is accessible, clear, and meets user needs.

About You

We are looking for someone who:

• Has proven experience in content design, UX writing, or digital copywriting.
• Has a strong understanding of web accessibility standards and inclusive design.
• Has experience working with CMS platforms (e.g., WordPress, Umbraco).
• Can translate complex information into plain English.

Why Riverside?

One Housing is part of Riverside, a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, ranging from homelessness services to social care, employment support to retirement living. We need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. We value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants with disabilities who meet the minimum requirements. Similarly, we have an Ethnic Diversity guaranteed interview scheme.

Applications may close before the deadline; please apply early to avoid disappointment.

Role Profile

• Design, write, and structure website content that is clear, concise, and user-focused.
• Collaborate with internal teams to gather content requirements and ensure alignment with business goals.
• Apply Riverside’s digital style guide and accessibility standards (WCAG AA) to all content.
• Lead content migration projects, including identifying redundant content and ensuring accurate transfer to new platforms.
• Use data and user feedback to improve content performance.
• Support content governance processes.
• Contribute to Riverside’s digital experience platform, ensuring content is optimized for mobile and tablet use.
• Work with external agencies during design and implementation phases.

Essential Skills And Experience

• Proven experience in content design, UX writing, or digital copywriting.
• Strong understanding of web accessibility standards and inclusive design.
• Experience working with CMS platforms (e.g., WordPress, Umbraco).
• Ability to translate complex information into plain English.
• Excellent stakeholder engagement and communication skills.
• Familiarity with content strategy, user research, and SEO principles.

Desirable

• Experience in the housing or public sector.
• Knowledge of digital transformation and self-service platforms.
• Familiarity with tools such as Visual Composer, DXP platforms, and automated content migration tools.

Ways of working

• Develop a positive culture of support and collaboration across teams.
• Ensure information security and data protection compliance.
• Meet health and safety requirements.
• Support Riverside’s values and promote equality, diversity, and inclusion.

Other Information

• Travel to other locations may be required.
• Maintain confidentiality of sensitive information.
• Work flexibly during operational hours.
• Promote non-discriminatory practices in all work aspects.

About Us

Riverside is a leading UK not-for-profit social housing and regeneration organization, owning or managing around 75,000 homes. We are committed to transforming lives and revitalizing neighborhoods, with plans to build over 15,000 affordable homes in the next decade.

Our Values and Behaviours

Creating an Inclusive Environment