Content Designer (Ref: 7335)

Ministry of Justice UK; London; Hybrid; GBP 47,000 - 53,000; Full time

Job summary

The Ministry of Justice is seeking a Content Designer to join its user-centred design community. You will collaborate with diverse teams to create high-quality content that simplifies user interactions with governmental services. This permanent position offers a competitive salary, flexible working conditions, and extensive benefits, including a generous pension scheme.

Benefits

Flexible working options

£1k learning budget

10% time for personal development

Generous pension scheme

25 days leave plus bank holidays

Well-being support

Bike loans

5 days volunteering leave

Free membership to BCS

Qualifications

• Proven ability to create, improve and publish high-quality, user-centred content.
• Experience designing for a range of different users and identifying their needs based on evidence.
• Knowledge of using data and research to inform content decisions.

Responsibilities

• Work collaboratively with multidisciplinary teams to produce straightforward user journeys.
• Design content that meets user needs and business requirements.
• Support the scaling of digital services to improve user experience.

Skills

User-centred content design

Stakeholder relationship management

Agile working

Communicating and influencing

Changing and improving

Job description

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This position is based Nationally

Job Description

Content Designer

Location: National*

Closing date: 13th July

Interviews: expected w/c 28th July

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: please see the T&C’s at the end for more info

National: £41,463 - £45,276 (which may include an allowance of up to £462)

London: £47,657 - £52,040 (which may include an allowance of up to £418)

Working pattern: Full time, part time, flexible working

Contract type: Permanent

Vacancy number: 7335

• We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
  
  

The role

We’re recruiting for Content Designers here at Justice Digital, to be part of our warm and collaborative user-centred design community.

These roles align against Content Designer from the Government Digital and Data Framework

You will work collaboratively with members of a multidisciplinary digital team and stakeholders from policy areas to produce straightforward journeys that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop a service that speeds up complex processes and helps prisons run more efficiently.

Roles are currently available in the following teams - we will decide which team is the best fit with the successful candidates’ skills and experience.

Connect DPS, Prisons Digital - this team ensures the new Digital Prison Services platform (DPS) provides prison staff with a single place to find information they need and complete administrative tasks efficiently and accurately. The team are joining disconnected microservices to create a seamless user experience, supporting the scaling of the platform by improving front-end components and technical architecture.

Live Support, Prisons Digital – we are looking at how to expand this team’s remit beyond bug fixes and support requests by researching the support staff need when using Digital Prison Services (DPS). The successful candidate will work closely with our user researcher to understand the issues users face, and with the wider team to help users resolve issues themselves and improve their journey in requesting and receiving support.

Move a Prisoner, Prisons Digital – this team supports safe and secure movements in, out of and across the prison estate. The successful candidate will join the squad looking at non-residential locations, which are areas where prisoners won't be held overnight. The squad will be integral to creating a user-focused, accessible service and consistent user experience, collaborating with colleagues across both multidisciplinary squads in the team.

Activities and Visits, Prisons Digital – this group of teams work on services that ensure prisoners can access appropriate activities, interventions and appointments in prison, and allow friends and family to book in-person visits with their loved ones in prison. The successful candidate will work with a multidisciplinary team to iterate and improve one of these services.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.
  
  

Person specification

As a Content Designer, you'll make it easier for users to understand and progress their tasks. You'll be supported by a Senior Content Designer working on a related product in your area. And you’ll have the opportunity to learn and develop new user-centred design skills.

Essential

• Proven ability to create, improve and publish high-quality, user-centred content
• Demonstrable experience of making complex language and processes easy to understand
• Knowledge of using data, research and evidence to inform and explain content decisions
• Comfortable working in a fast-paced environment and using an iterative and flexible approach to enable rapid delivery
• Able to engage with important stakeholders and communicate clearly and regularly
• Experience designing for a range of different users, and identifying their needs based on evidence
• Evidence of consistently and effectively applying content standards and style guidelines to your work
• An understanding of government accessibility requirements and how to design content that works with common assistive technologies
• Willingness to be assessed against the requirements for BPSS clearance
  
  

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How To Apply

Candidates must submit CV and statement of suitability (max 500 words). Failure to provide both documents will result in a rejection of your application. Also, if the statement is too long, we won’t read past the first 500 words.

The Statement Of Suitability Should Outline Your Experience, Against The Following Points Of The Essential Criteria List Above, Under ’Person Specification’:

• Create, improve and publish high quality, user-centred content.
• Identify important stakeholders and communicate with them clearly and regularly
• Use data, research and evidence to inform and explain content decisions
  
  

Government Digital And Data Skills For Content Designers

For this role, we’ll be looking at the Government Digital and Data skills for content designers and Success Profiles Behaviours for ‘Level 3 – HEO and SEO or equivalent’. We will assess your Experience and the following Technical Skills and Behaviours during the assessment process:

• User-centred content design
• User focus (content design)
• Stakeholder relationship management (content design)
• Agile working (content design)
  
  

Civil Service Behaviours

• Communicating and influencing
• Working together
• Changing and improving
• Delivering at pace
  
  

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. This will include a content design task and 4 interview questions, which will be sent to you in advance.

Should we receive a high volume of applications, a pre-sift based on your experience of ‘create, improve and publish high quality, user-centred content’ will be conducted prior to the sift.

If you’re unsuccessful in the role you apply for, but demonstrate the capability for the role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you a position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]

Content Designer

Location: National*

Closing date: 13th July

Interviews: expected w/c 28th July

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: please see the T&C’s at the end for more info

National: £41,463 - £45,276 (which may include an allowance of up to £462)

London: £47,657 - £52,040 (which may include an allowance of up to £418)

Working pattern: Full time, part time, flexible working

Contract type: Permanent

Vacancy number: 7335

• We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
  
  

The role

We’re recruiting for Content Designers here at Justice Digital, to be part of our warm and collaborative user-centred design community.

These roles align against Content Designer from the Government Digital and Data Framework

You will work collaboratively with members of a multidisciplinary digital team and stakeholders from policy areas to produce straightforward journeys that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop a service that speeds up complex processes and helps prisons run more efficiently.

Roles are currently available in the following teams - we will decide which team is the best fit with the successful candidates’ skills and experience.

Connect DPS, Prisons Digital - this team ensures the new Digital Prison Services platform (DPS) provides prison staff with a single place to find information they need and complete administrative tasks efficiently and accurately. The team are joining disconnected microservices to create a seamless user experience, supporting the scaling of the platform by improving front-end components and technical architecture.

Live Support, Prisons Digital – we are looking at how to expand this team’s remit beyond bug fixes and support requests by researching the support staff need when using Digital Prison Services (DPS). The successful candidate will work closely with our user researcher to understand the issues users face, and with the wider team to help users resolve issues themselves and improve their journey in requesting and receiving support.

Move a Prisoner, Prisons Digital – this team supports safe and secure movements in, out of and across the prison estate. The successful candidate will join the squad looking at non-residential locations, which are areas where prisoners won't be held overnight. The squad will be integral to creating a user-focused, accessible service and consistent user experience, collaborating with colleagues across both multidisciplinary squads in the team.

Activities and Visits, Prisons Digital – this group of teams work on services that ensure prisoners can access appropriate activities, interventions and appointments in prison, and allow friends and family to book in-person visits with their loved ones in prison. The successful candidate will work with a multidisciplinary team to iterate and improve one of these services.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Government Digital And Data Skills For Content Designers

• User-centred content design
• User focus (content design)
• Stakeholder relationship management (content design)
• Agile working (content design)
  
  

Civil Service Behaviours

• Communicating and influencing
• Working together
• Changing and improving
• Delivering at pace
  
  

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. This will include a content design task and 4 interview questions, which will be sent to you in advance.

Should we receive a high volume of applications, a pre-sift based on your experience of ‘create, improve and publish high quality, user-centred content’ will be conducted prior to the sift.

If you’re unsuccessful in the role you apply for, but demonstrate the capability for the role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you a position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]

Person specification

Please Refer To Attached Job Description

Alongside your salary of £41,463, Ministry of Justice contributes £12,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([e-mail]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=748