Content Designer | Fintech UX & AI-Driven Content

Lloyds Banking Group; Greater London; Hybrid; GBP 73,000 - 81,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Job summary

Lloyds Banking Group is seeking a Content Designer for a 12 Month FTC in London. You will shape information architecture, content hierarchy, and collaborate with Product Designers in Figma to craft content and interactions using research and testing.

Applicants should have strong content design/UX writing experience, accessibility knowledge, and the ability to work across multidisciplinary teams. Hybrid working applies, with in-office collaboration required.

Qualifications

• Experience in content design, UX writing or a similar user-centred role.
• Excellent writing skills and ability to explain complex subjects simply.
• Experience designing content for digital products and services.
• Experience using evidence to make and challenge content decisions.
• Experience working in multidisciplinary product teams.
• Experience taking work from discovery through prototyping, testing and delivery.
• Experience using research and testing to improve content.
• Confidence working in Figma.
• Strong understanding of accessibility and inclusive design.

Responsibilities

• Shape information architecture, content hierarchy, page structures, interactions and calls to action.
• Make complex financial products, processes and requirements easier to understand and act on.
• Decide what people need to know, when they need it and what will help them move forward.
• Create and test content using research, usability testing, analytics and experimentation.
• Work directly with Product Designers in Figma to design content and interactions together.
• Work with Research, Product, Engineering, legal, risk and business specialists to solve customer problems.
• Use AI to synthesise research, find existing content and identify complexity, inconsistency and duplication.
• Use AI to generate, prototype and test different content approaches earlier.
• Create reusable prompts, workflows, agents and patterns that reduce repetitive work and help teams learn earlier.
• Critically review AI-generated content for accuracy, accessibility, tone, usefulness and customer understanding.

Skills

Content design

UX writing

Cross-functional teamwork

Figma

AI in content

Tools

Figma

Job description

Lloyds Banking Group is seeking a Content Designer for a 12 Month FTC in London. You will shape information architecture, content hierarchy, and collaborate with Product Designers in Figma to craft content and interactions using research and testing.

Applicants should have strong content design/UX writing experience, accessibility knowledge, and the ability to work across multidisciplinary teams. Hybrid working applies, with in-office collaboration required.