Content Designer (Artificial Intelligence) Intern 2027

IBM; Markham; On-site; GBP 13,000 - 20,000; Full time

Job summary

The IBM Canada Lab in Markham, Ontario invites a Content Design Intern to join the IBM Bob team. You will own and expand documentation that helps customers get the most out of Bob, working in a React/MDX codebase and applying IBM Style standards.

You'll write and maintain guides, reference content, and troubleshooting materials, review changes in the same release cycle, and help structure new configuration sections to improve the documentation workflow.

Qualifications

• Strong problem solving and communication skills.
• Ability to work independently and take initiative, as well as collaboratively.
• Ability to design, develop, edit, and produce accurate and effective technical documentation.
• Able to write with clear and direct language using IBM Style.
• Working familiarity with Git and GitHub.
• Proficiency with Markdown or MDX, including file metadata, tables, and structured content syntax.
• Ability to read code well enough to document it accurately.

Responsibilities

• Write and maintain technical documentation, including getting-started guides, feature references, configuration walkthroughs, troubleshooting, FAQs, etc.
• Work directly in the codebase in a React/MDX repository.
• Keep documentation current with new features and participate in PR review loops.
• Make content structure decisions for new configurations or features.
• Write and review UI copy, labels, tooltips, and onboarding flows.
• Apply IBM Style standards consistently.
• Fix issues that arise in translation files and address reviewer feedback.
• Run link validation and ensure PRs pass automated checks.
• Use Bob daily to draft content and improve documentation workflows.
• Continuously improve documentation workflow by creating/refining skills, modes, and rules.
• Improve doc tooling and automation as opportunities arise.

Skills

Problem solving

Communication skills

Independent work

Documentation writing

IBM Style guidelines

Git & GitHub

Markdown/MDX

Code comprehension

Education

Bachelor's Degree

Tools

Git

GitHub

Markdown

MDX

Job description

Introduction

The IBM Canada Lab in Markham, Ontario is one of the largest R&D facilities in Canada. As a Content Designer intern at the IBM Canada Lab, you would be part of a team that transforms our customer’s challenges into solutions.

The IBM Canada Lab in Markham, Ontario is one of the largest R&D facilities in Canada. As a Content Designer intern at the IBM Canada Lab, you would be part of a team that transforms our customer’s challenges into solutions.

This role is for a Content Design Intern on the IBM Bob team. IBM Bob is an AI coding partner used worldwide. As a Content Design intern, you will own and expand the documentation that helps customers get the most out of Bob.

Your Role And Responsibilities

Your Role and responsibilities

• Write and maintain technical documentation, including getting-started guides, feature references, configuration walkthroughs, troubleshooting, FAQs, etc.
• Work directly in the codebase in a React/MDX repository.
• Keep documentation current with new features. When a feature is released, you are in the pull request review loop: reading diffs, asking clarifying questions, and drafting the matching documentation in the same release cycle.
• Make content structure decisions. When a new configuration section or feature area is added, you propose how to organize it.
• Write and review UI copy, including labels, tooltips, empty states, error messages, and onboarding flows.
• Apply IBM Style standards consistently.
• Fix issues that arise in translation files, such as broken MDX syntax or misaligned content structure. Address feedback from fluent subject-matter experts when translated content needs correction.
• Run link validation and ensure pull requests pass automated checks before requesting review.
• Use Bob daily to draft content, check consistency, and work through complex documentation tasks. Improving the product depends on people who use it seriously.
• Continuously improve how Bob is used across the documentation workflow by creating and refining skills, modes, and rules that make the process more consistent and repeatable.
• Improve doc tooling where you see opportunities. Writing automation scripts is preferred but not required.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Strong problem solving and communication skills.
• Ability to work independently and take initiative, as well as collaboratively.
• Ability to design, develop, edit, and produce accurate and effective technical documentation.
• Able to write with clear and direct language. You produce concise, active-voice content with no marketing language, no unnecessary padding, and using consistent application of IBM Style.
• Working familiarity with Git and GitHub. You branch, commit, push, open pull requests, respond to review feedback, and resolve conflicts independently.
• Proficiency with Markdown or MDX, including file metadata, tables, and structured content syntax.
• Ability to read code well enough to document it accurately, follow a code sample, understand a configuration schema, and recognize when a command-line example is incorrect.

Program Start Date

May 3 2027

Program Duration

12-16 months

Candidates must be available to participate in the full duration of the internship.

Preferred Technical And Professional Experience

• Familiarity with AI coding tools.
• Experience with React-based documentation frameworks.
• Exposure to MCP (Model Context Protocol), VS Code extensions, or terminal/shell tooling.
• Experience writing automation scripts.
• Familiarity with internationalization (i18n) workflows, such as managing locale file parity or working with translation tooling.
• Understanding of IBM Design Thinking practices, DevOps and a variety of software engineering concepts.