Content Designer

Methods Business and Digital Technology; Manchester; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

A growing consultancy specializing in IT services is seeking a mid-level Content Designer based in Manchester. The role entails crafting user-friendly content and collaborating with multidisciplinary teams to ensure content meets user needs, particularly for public sector clients. Candidates should have experience in Agile methodologies, strong communication skills, and the ability to create clear, accessible content. Methods Business and Digital Technology offers a supportive environment with multiple benefits including training programs, wellness support, flexible working arrangements, and a generous leave policy.

Benefits

24/7 employee assistance programme

Flexible working options

25 days annual leave plus bank holidays

Volunteering days

Private medical insurance

Life assurance

Discretionary company bonus

Travel insurance

Qualifications

• Experience in creating user-friendly content.
• Ability to analyze user needs and create relevant content.
• Experience working in a multidisciplinary team.

Responsibilities

• Create usable and accessible content.
• Collaborate in multi-disciplinary teams using Agile methodologies.
• Analyze user research findings to understand user needs.

Skills

Collaboration

Resilience

Communication

Problem Solving

Stakeholder Management

Job description

Content Designer

£42,000pa - £52,000pa

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

About The Role

Methods Ltd is looking for consultants who specialise in creating clear and helpful content.
Content designers make sure that people can find the information they need easily, when and where they need it, and in a way that makes senseto them.

They work closely with user researchers, interaction designers and other members of a multidisciplinary team to understand what users’ need from a service. Once they know the user needs, they develop content to meet those user needs.

If you're a mid-level content designer, you should be able to craft user-friendly content and have experience of guiding others to meet user needs.

As a content designer at Methods Ltd, you will:

• create useable and accessible content

• solve problems in multi-disciplinary teams using Agile methodologies

• have experience in rapidly changing deadlines, workloads and goals

• design products, services and websites that meet identified user needs

• follow user-centred design practices for public facing and internal services and applications

• champion inclusive approaches and styles within content design

• understand user needs by analysing user research findings and analytics data

• use analytical and problem-solving skills to help the team solve and challenge assumptions

• address the needs of all users, by writing content that meets WCAG 2.2 accessibility guidelines

• participate in communities of practice

• establish and manage relationships with clients and stakeholders

Ideal candidates will have:

• practical experience and knowledge of Agilepractices

• strong communication and interpersonal skills

• excellent stakeholder management skills

• knowledge and understanding of GDS guidelines and service standards

• strong writing skills with the ability to refer to and contribute to style guides

• the proven ability to make complicated information easy to understand

• experience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)

• a good understanding of the user research process, and how you can contribute to research activities such as note taking and reviewing discussion guides

• the skill to apply content strategy to your user centred work

• experience of designing accessible, inclusive content

• the necessary skills to use data, and user insight to plan, manage and review content

• experience of using a content management system

• experience of sharing your workthrough peer reviews, content crits, show and tells and meetups

• good consultancy skills such as managing stakeholders and guiding colleagues on how content design can help them solve complex problems

• the ability to champion content design and Agile methodologies

We're looking for:

• resilience

• strong collaboration and team working

• good communication skills

• genuine passion and commitment to improving public services

• a determined and tenacious approach to work

• acreative approach to problem solving

• good listening and comprehension

• great stakeholder management

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)