Content Designer

Riverside; Liverpool; Hybrid; GBP 35,000 - 40,000; Part time

Job summary

A leading social housing organization is seeking a Content Designer to shape communications for their new website. This role involves designing and structuring user-focused content, collaborating with teams, and ensuring accessibility standards are met. The ideal candidate will have experience in content design and strong stakeholder engagement skills. This is a full-time, temporary position with a salary of £38,205 per annum and hybrid working options.

Benefits

Competitive pay

Generous pension

Flexible working options

Investment in learning

Wide range of benefits

Qualifications

• Proven experience in content design, UX writing, or digital copywriting.
• Strong understanding of web accessibility standards and inclusive design.
• Ability to translate complex information into plain English.

Responsibilities

• Design, write, and structure website content that is clear and user-focused.
• Collaborate with internal teams to gather content requirements.
• Lead on content migration projects.

Skills

Content design

UX writing

Digital copywriting

Web accessibility standards

CMS platforms

Stakeholder engagement

SEO principles

Job description

Job Description

Job Title: Content Designer

Contract Type: Temporary – 12 months

Salary: £38,205 Per Annum

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

Location: Speke, Liverpool - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Content Designer

As part of our Corporate Communications & Marketing team, you’ll play a key role in shaping how we communicate with our audiences online. Reporting to our Digital Marketing Manager, you will join the team at an exciting time as we design, build, and implement a new website for The Riverside Group.

As a Content Designer, you will be responsible for creating, evaluating, updating, and reviewing content across all stages of the end-to-end user journey. You will use evidence, data, and research to make informed content decisions and ensure our digital content is accessible, clear, and meets user needs.

About You

We are looking for someone who:

• Proven experience in content design, UX writing, or digital copywriting.
• Strong understanding of web accessibility standards and inclusive design.
• Experience working with CMS platforms (e.g., WordPress, Umbraco).
• Ability to translate complex information into plain English.

Why Riverside?

One Housing is part of Riverside, a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable homes across the UK, ranging from homelessness services to social care, employment support, and retirement living. We need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. We value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are ethnically diverse and meet the minimum criteria, you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Design, write, and structure website content that is clear, concise, and user-focused.
• Collaborate with internal teams to gather content requirements and ensure alignment with business goals.
• Apply Riverside’s digital style guide and accessibility standards (WCAG AA) to all content.
• Lead on content migration projects, including identifying redundant content and ensuring accurate transfer to new platforms.
• Use data and user feedback to iterate and improve content performance.
• Support the development and implementation of content governance processes.
• Contribute to Riverside’s digital experience platform (DXP), ensuring content is optimized for mobile and tablet use.
• Work closely with external agencies and suppliers during design and implementation phases.

Essential Skills And Experience

• Proven experience in content design, UX writing, or digital copywriting.
• Strong understanding of web accessibility standards and inclusive design.
• Experience working with CMS platforms (e.g., WordPress, Umbraco).
• Ability to translate complex information into plain English.
• Excellent stakeholder engagement and communication skills.
• Familiarity with content strategy, user research, and SEO principles.

Desirable

• Experience in the housing or public sector.
• Knowledge of digital transformation and self-service platforms.
• Familiarity with tools such as Visual Composer, DXP platforms, and automated content migration tools.

Ways of working

• Work with colleagues across the wider Strategy and Communications directorate to develop a positive culture of support and collaboration.
• Ensure all information security and data protection requirements are met.
• Ensure health and safety requirements are met.
• Support Riverside’s values and promote equality, diversity, and inclusion.

Other Information

• The role may require travel to other locations.
• The role will involve handling sensitive information, maintaining confidentiality.
• Work hours may be flexible.
• Commitment to equal opportunities and non-discriminatory practices.

About Us

Riverside is a leading UK not-for-profit social housing and regeneration organization, owning or managing around 75,000 homes. We focus on supported housing services, especially for those affected by homelessness, with over 90 years of experience and plans to build over 15,000 affordable homes in the next decade.

Our Values and Behaviours

Creating an Inclusive Environment