Content Designer

Pontoon; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Ponton? Pontoon is seeking an experienced Content Designer for a London-based, hybrid role within a leading financial services Rewards team. You will join a multidisciplinary product and design group to craft clear, customer-focused digital experiences.

You will contribute to product development, BAU activities and customer campaigns, modelling strong customer journeys and accessible content within design systems and Figma. Hybrid work, 2 days onsite weekly.

Qualifications

• Strong, recent experience as a Content Designer in a product or digital context.
• Experience collaborating with UX/Product Designers to craft content.
• Experience working in multidisciplinary product teams and Agile environments.

Responsibilities

• Create clear, engaging and customer-centred content for digital products and experiences.
• Work with UX and Product Designers to develop end-to-end customer journeys.
• Understand customer problems, needs and goals and translate them into content solutions.
• Contribute to the product design and delivery process as part of a multidisciplinary team.
• Collaborate with stakeholders across the business and communicate content decisions clearly.
• Create and iterate content directly within Figma.
• Work within design systems and content frameworks.
• Support product development, BAU activity and customer campaigns.
• Manage workload and deliverables from discovery through execution.
• Work effectively in a fast-paced Agile environment with multiple stakeholders.

Skills

Content design

UX collaboration

Multidisciplinary teams

Figma

Design systems

Customer journeys

Stakeholder management

Agile practices

Independent working

Fast-paced environment

Tools

Figma

Job description

Job Tittle: Content Designer
Location: London - Hybrid (2 days onsite per week: Tuesday & Thursday)
Contract: 6 months
Working Pattern: Full-time
Start Date: Immediate / ASAP preferred
Rate: Highly competitive

About the Role

We\'re looking for an experienced Content Designer to join a fast-paced Rewards team within a leading financial services organisation.

You\'ll work as part of a multidisciplinary product and design team alongside UX Designers, Product Owners, Researchers and other Content Designers to create clear, useful and customer-focused digital experiences.

The role offers a varied mix of product development, BAU activity and customer campaigns, giving you the opportunity to influence both everyday customer experiences and high-profile initiatives.

The Project

A key focus of the role will be the Challenges feature within Rewards.

Challenges are designed to encourage customers to adopt positive financial behaviours and reward them for doing so. You\'ll play an important role in understanding customer needs and translating those insights into engaging, accessible and easy-to-understand digital experiences.

Alongside this product work, you\'ll also support BAU activity and customer campaigns, including high-profile seasonal campaigns.

Essential Experience

• Strong, recent experience working specifically as a Content Designer.
• Experience collaborating closely with UX/Product Designers.
• Experience working within multidisciplinary product teams.
• Strong practical experience using Figma.
• Experience working with design systems.
• Experience developing customer journeys and digital experiences.
• Ability to understand customer needs and translate them into effective content solutions.
• Strong stakeholder management and communication skills.
• Comfortable working independently and at pace.
• Experience working in an Agile environment.

Key Responsibilities

• Create clear, engaging and customer-centred content for digital products and experiences.
• Work closely with UX and Product Designers to develop end-to-end customer journeys.
• Understand customer problems, needs and goals and translate them into effective content solutions.
• Contribute throughout the product design and delivery process as part of a multidisciplinary team.
• Collaborate with stakeholders across the business and confidently communicate and champion content decisions.
• Create and iterate content directly within Figma.
• Work within established design systems and content frameworks.
• Support product development, BAU activity and customer campaigns.
• Manage your own workload and take ownership of deliverables from discovery through to execution.
• Work effectively in a fast-paced Agile environment with multiple stakeholders and competing priorities.
• Help ensure content is consistent, accessible and aligned with both customer and business needs.